#32219 · RV: EXT: Carga tpvs nuevo programa
ID interno: 10918000010585837
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/2/26, 13:20
Resuelto
17/2/26, 10:24
Actualizado
19/2/26, 10:48
Asignado
Feb 9, 2026 02:23 PM
Respondido
Feb 17, 2026 11:23 AM
Completado
Feb 19, 2026 11:48 AM
First resp. due
Feb 10, 2026 02:20 PM
Due by
Feb 11, 2026 02:20 PM
Tiempo de resolución
189.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes, como os hemos comentado por teléfono, al iniciar los programas nuevos no nos hace apertura ni nos imprime la adición de caja. Aparece este mensaje que os reenvío.
Un saludo
De: elisa biedma <ely8bc@hotmail.com>
Enviado el: lunes, 9 de febrero de 2026 14:04
Para: Valencia <valencia@browniespain.com>
Asunto: EXT: Carga
Enviado desde mi iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola,
Ya deberías poder realizar la apertura de caja, siempre que os salga ese mensaje que comentáis darle a que no, no pasa nada por ese mensaje.
Un saludo.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya deberías poder realizar la apertura de caja, siempre que os salga ese mensaje que comentáis darle a que no, no pasa nada por ese mensaje.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. </span></span></b><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2326732649084433224_parse_3087612109379359957\">\n<div class=\"x_453119877WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Buenas tardes, como os hemos comentado por teléfono, al iniciar los programas nuevos no nos hace apertura ni nos imprime la adición de caja. Aparece\n este mensaje que os reenvío.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Un saludo</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> elisa biedma <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ely8bc@hotmail.com\">ely8bc@hotmail.com</a>>\n<br/>\n<b>Enviado el:</b> lunes, 9 de febrero de 2026 14:04<br/>\n<b>Para:</b> Valencia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:valencia@browniespain.com\">valencia@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Carga </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Enviado desde mi iPhone<img width=\"3024\" height=\"4032\" style=\"width:31.5in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7111168&ACTION=FILE\"/></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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