#32213 · RE: PROBLEMA NUEVA INSTALACIÓN
ID interno: 10918000010585703
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
9/2/26, 11:12
Resuelto
9/2/26, 12:36
Actualizado
11/2/26, 12:44
Asignado
Feb 9, 2026 12:41 PM
Respondido
Feb 9, 2026 12:41 PM
Completado
Feb 11, 2026 01:44 PM
First resp. due
Feb 10, 2026 01:06 PM
Due by
Feb 11, 2026 01:06 PM
Tiempo de resolución
1.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola,
¿Nos puedes decir las id que no deja entrar para activarlo?
Un saludo
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C/ Castanyer 29 |
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De: Aqua <aqua@browniespain.com>
Enviado el: lunes, 9 de febrero de 2026 12:07
Para: Sergio Marqués Toribio <sergio.marques@browniespain.com>; Soporte <soporte@browniespain.com>
Asunto: PROBLEMA NUEVA INSTALACIÓN
Hola, buenos días.
Mi compañera ha abierto esta mañana y no le dejaba entrar al programa de venta con su id de empleado porque solo tiene contraseña la primera encargada. Ahora que he entrado yo lo he vuelto a probar y si no ponemos el id y la contraseña de la encarga no deja entrar al programa. Espero vuestra respuesta.
Muchas gracias.
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1648188664031719469_parse_3907342500268410982\">\n<div class=\"x_954564186WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola,<br/>\n<br/>\n¿Nos puedes decir las id que no deja entrar para activarlo?<br/>\n<br/>\nUn saludo</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<table class=\"x_954564186MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7111106&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Sergio Marqués Toribio</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">ERP Technician</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7111107&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7111108&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7111109&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7111110&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">140</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"> </span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Aqua <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aqua@browniespain.com\">aqua@browniespain.com</a>> <br/>\n<b>Enviado el:</b> lunes, 9 de febrero de 2026 12:07<br/>\n<b>Para:</b> Sergio Marqués Toribio <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sergio.marques@browniespain.com\">sergio.marques@browniespain.com</a>>; Soporte <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a>><br/>\n<b>Asunto:</b> PROBLEMA NUEVA INSTALACIÓN</p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Aptos", sans-serif; color:black\">Hola, buenos días.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Aptos", sans-serif; color:black\">Mi compañera ha abierto esta mañana y no le dejaba entrar al programa de venta con su id de empleado porque solo tiene contraseña la primera encargada. Ahora que\n he entrado yo lo he vuelto a probar y si no ponemos el id y la contraseña de la encarga no deja entrar al programa. Espero vuestra respuesta.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Aptos", sans-serif; color:black\">Muchas gracias.</span></p>\n</div>\n</div>\n</div>",
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