#32207 · Validación inventario
ID interno: 10918000010585595
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/2/26, 9:10
Resuelto
9/2/26, 9:26
Actualizado
11/2/26, 9:44
Asignado
Feb 9, 2026 10:23 AM
Respondido
Feb 9, 2026 10:26 AM
Completado
Feb 11, 2026 10:44 AM
First resp. due
Feb 10, 2026 10:10 AM
Due by
Feb 11, 2026 10:10 AM
Tiempo de resolución
0.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días, en Jorge Juan necesitaríamos que nos validaseis el inventario, nos ha salido a 96,7%.
Comentaros que al encender la zebra había datos por sincronizar y no sabemos si ha podido repercutir.
También os adjuntamos el resumen del inventario señalizando varios artículos que aparecen como negativo, pero que durante el proceso de recuento no aparecían en la zebra y, por lo tanto, no se han revisado haciendo el inventario, ya que no aparecían como artículos pendientes de lectura.
Ahora lo revisaremos todo para ajustar bien el stock.
Un saludo.
Resolución
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4544246674625403576_parse_7231996318368103726\">\n<div class=\"x_602781016WordSection1\">\n<p class=\"MsoNormal\">Buenos días, en Jorge Juan necesitaríamos que nos validaseis el inventario, nos ha salido a 96,7%.</p>\n<p class=\"MsoNormal\">Comentaros que al encender la zebra había datos por sincronizar y no sabemos si ha podido repercutir.\n</p>\n<p class=\"MsoNormal\">También os adjuntamos el resumen del inventario señalizando varios artículos que aparecen como negativo, pero que durante el proceso de recuento no aparecían en la zebra y, por lo tanto, no se han revisado haciendo el inventario, ya que\n no aparecían como artículos pendientes de lectura.</p>\n<p class=\"MsoNormal\">Ahora lo revisaremos todo para ajustar bien el stock.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo. </p>\n</div>\n</div>",
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