#32179 · no funciona TPV
ID interno: 10918000010585163
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/2/26, 9:18
Resuelto
7/2/26, 9:44
Actualizado
9/2/26, 10:44
Asignado
Feb 7, 2026 10:44 AM
Respondido
Feb 7, 2026 10:44 AM
Completado
Feb 9, 2026 11:44 AM
First resp. due
Feb 10, 2026 08:00 AM
Due by
Feb 11, 2026 08:00 AM
Tiempo de resolución
0.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días, en la tienda de San Sebastian nos lleva dando error el TPV desde que se ha abierto. Para empezar a la hora de encender el programa y meter el fondo de caja ha salido un mensaje que pone : Dispositivo cerrado. Decive Type: Printer
Y al cerrar el mensaje ha entrado en la pantalla inicial de cobro sin dejar registrar el fondo de ni imprimir el papel de justificante de apertura.
5 minutos más tarde hemos querido comprobar precios y a la hora de anulas la transación se ha vuelto a quedar bloqueado y nos sale un mensaje:
Fallo en Health check impresora y no va ni para ante ni para atrás, no nos deja cerrar el programa para reiniciarlo.
No podemos cobrar ni nada. Podéis solucionárnoslo porfa?
Resolución
Solucionado.
JSON crudo (detalle completo)
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