#32154 · Error de cobro
ID interno: 10918000010553507
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/2/26, 18:40
Resuelto
10/2/26, 14:31
Actualizado
12/2/26, 14:45
Asignado
Feb 10, 2026 03:30 PM
Respondido
Feb 10, 2026 03:31 PM
Completado
Feb 12, 2026 03:45 PM
First resp. due
Feb 9, 2026 08:00 AM
Due by
Feb 10, 2026 08:00 AM
Tiempo de resolución
115.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
El pasado día 30/01/2026 mandamos un email por un error de cobro de una chaqueta, la cual cobraron mas caro de lo que realmente era.
La cliente nos ha llamado varias veces ya.
Sabemos algo de como podríamos proceder?
Un saludo,
Rafaela.
La Roca Village
Brownie Spain
Resolución
Hola,
Debéis hablar con vuestra Store Manager y en caso de ser un error, hacerle la devolución en efectivo de ese ticket y luego realizar la venta correctamente.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Debéis hablar con vuestra Store Manager y en caso de ser un error, hacerle la devolución en efectivo de ese ticket y luego realizar la venta correctamente.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5655017542116637305_parse_5431982296045354275\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\nEl pasado día 30/01/2026 mandamos un email por un error de cobro de una chaqueta, la cual cobraron mas caro de lo que realmente era.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\nLa cliente nos ha llamado varias veces ya.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\nSabemos algo de como podríamos proceder?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\nUn saludo,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_473144571elementToProof\">\nRafaela.</div>\n<div class=\"x_473144571elementToProof\" id=\"x_473144571Signature\">\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_473144571elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b>La Roca Village</b></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_473144571elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b>Brownie Spain</b></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_473144571elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b> </b></span></p>\n</div>\n</div>",
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