#32138 · PROBLEMAS RECEPCIONAR MERCANCIA 05/02/2026
ID interno: 10918000010553185
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/2/26, 13:09
Resuelto
17/2/26, 10:20
Actualizado
19/2/26, 10:48
Asignado
Feb 10, 2026 10:48 AM
Respondido
Feb 17, 2026 11:20 AM
Completado
Feb 19, 2026 11:48 AM
First resp. due
Feb 6, 2026 02:09 PM
Due by
Feb 9, 2026 02:10 PM
Tiempo de resolución
285.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Como hemos acordado con vosotros por teléfono, os mandamos el email de lo que nos ha ocurrido hoy con la mercancía en la tienda de
SAN SEBASTIAN:
Hoy se han recibido tres bultos de mercancía, y se han validado correctamente al 100%. Pero, al recibir luego los traspasos nos hemos dado cuenta que nos estaba leyendo toda la mercancía como positivo.
Por lo que hemos revisado los envíos pendientes, y nos siguen apareciendo todo para recepcionar y además, el stock de todo lo que ha llegado esta a 0.
Ahora, hemos intentado recibir las tres cajas de bultos, pero nos sale ahora un porcentaje de 72% y nos falta por leer mucha mercancía aun, y aclarar que tenemos todas las unidades que faltan por leer.
Necesitamos que esto se pueda solucionar lo antes posible,
Muchas gracias
San Sebastian
Resolución
Hola,
Ya se valido la mercancía correctamente.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se valido la mercancía correctamente.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"name": "Sergio Marqués",
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"id": "10918000000794001"
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"first_name": "Sergio",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5035899442921525473_parse_6024324389850744143\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nBuenos días,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nComo hemos acordado con vosotros por teléfono, os mandamos el email de lo que nos ha ocurrido hoy con la mercancía en la tienda de\n<b>SAN SEBASTIAN:</b></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nHoy se han recibido tres bultos de mercancía, y se han validado correctamente al 100%. Pero, al recibir luego los traspasos nos hemos dado cuenta que nos estaba leyendo toda la mercancía como positivo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nPor lo que hemos revisado los envíos pendientes, y nos siguen apareciendo todo para recepcionar y además, el stock de todo lo que ha llegado esta a 0.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nAhora, hemos intentado recibir las tres cajas de bultos, pero nos sale ahora un porcentaje de 72% y nos falta por leer mucha mercancía aun, y aclarar que tenemos todas las unidades que faltan por leer.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nNecesitamos que esto se pueda solucionar lo antes posible,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\nSan Sebastian</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_498075477elementToProof\">\n<br/>\n</div>\n</div>",
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"carla.gutierrez@browniespain.com"
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