#32137 · RE: Zebra
ID interno: 10918000010553171
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/2/26, 12:39
Resuelto
2/3/26, 9:21
Actualizado
4/3/26, 9:53
Asignado
Feb 6, 2026 10:49 AM
Respondido
Feb 25, 2026 10:07 AM
Completado
Mar 4, 2026 10:53 AM
First resp. due
Mar 2, 2026 12:04 PM
Due by
Mar 3, 2026 12:04 PM
Tiempo de resolución
596.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Vuelvo a recordar que el 10 de diciembre enviamos un correo pidiendo el plástico donde conecta la pantalla de la zebra porque no nos funciona.
Nos podéis decir si nos lo enviáis?
Gracias!
De: Fuencarral
Enviado el: lunes, 5 de enero de 2026 16:11
Para: Eliana Garcia <eliana.garcia@browniespain.com>
CC: Carmen Garcia <carmen.garcia@browniespain.com>
Asunto: RV: Zebra
Hola Eliana,
En su día te enviamos este correo pero no nos dijiste nada, te lo volvemos a enviar para que nos lo mandes cuando puedas.
Gracias!
De: Fuencarral
Enviado el: miércoles, 10 de diciembre de 2025 19:30
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Asunto: Zebra
Hola Eliana!
Han estado por la tienda Joan y un compañero (no recuerdo su nombre) venían a revisar un poco el tema de ordenadores y las zebras y les he comentado que la zebra que tenemos abajo en el almacén es la que menos utilizamos porque no suele conectarse, la han revisado y me han dicho que es del plástico donde conecta con la pantalla que no hace buen contacto y que te pidiéramos si nos puedes mandar ese plástico de repuesto.
Me han dicho que te lo comentarían ellos también.
Te adjunto la foto para que lo veas.
Cualquier cosa me dices, soy Cristina.
Gracias!
Resolución
En caso de no haberlo recibido, informarnos por favor
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1784265128943087209_parse_4100554197333614898\">\n<div class=\"x_778713221WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Vuelvo a recordar que el 10 de diciembre enviamos un correo pidiendo el plástico donde conecta la pantalla de la zebra porque no nos funciona.</p>\n<p class=\"MsoNormal\">Nos podéis decir si nos lo enviáis?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias!</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Fuencarral\n<br/>\n<b>Enviado el:</b> lunes, 5 de enero de 2026 16:11<br/>\n<b>Para:</b> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>><br/>\n<b>CC:</b> Carmen Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:carmen.garcia@browniespain.com\">carmen.garcia@browniespain.com</a>><br/>\n<b>Asunto:</b> RV: Zebra</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola Eliana,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En su día te enviamos este correo pero no nos dijiste nada, te lo volvemos a enviar para que nos lo mandes cuando puedas.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias!</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Fuencarral\n<br/>\n<b>Enviado el:</b> miércoles, 10 de diciembre de 2025 19:30<br/>\n<b>Para:</b> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>><br/>\n<b>Asunto:</b> Zebra</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola Eliana!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Han estado por la tienda Joan y un compañero (no recuerdo su nombre) venían a revisar un poco el tema de ordenadores y las zebras y les he comentado que la zebra que tenemos abajo en el almacén es la que menos utilizamos porque no suele\n conectarse, la han revisado y me han dicho que es del plástico donde conecta con la pantalla que no hace buen contacto y que te pidiéramos si nos puedes mandar ese plástico de repuesto.</p>\n<p class=\"MsoNormal\">Me han dicho que te lo comentarían ellos también.</p>\n<p class=\"MsoNormal\">Te adjunto la foto para que lo veas.</p>\n<p class=\"MsoNormal\">Cualquier cosa me dices, soy Cristina.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias!</p>\n</div>\n</div>",
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