#32109 · Incidencia pedidos On-line
ID interno: 10918000010526299
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/2/26, 10:20
Resuelto
10/2/26, 14:15
Actualizado
12/2/26, 14:45
Asignado
Feb 10, 2026 03:13 PM
Respondido
Feb 10, 2026 03:15 PM
Completado
Feb 12, 2026 03:45 PM
First resp. due
Feb 5, 2026 11:20 AM
Due by
Feb 6, 2026 11:20 AM
Tiempo de resolución
147.9 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos d?as,
El d?a que tenemos inventario y nos han llegado esa misma ma?ana cajas con pedidos on-line, se nos suman la mayor?a de los art?culos al stock y nos aparecen como positivos.
No se por que por que pasa, si hay alg?n problema o tengo que hacer algo diferente para que esto no me ocurra por que los inventarios salen muy mal.
Hemos revisado uno a uno los positivos para asegurarnos de que si son los pedidos on-line los que se suman.
Espero una respuesta,
Muchas gracias.
Puerto Venecia
Brownie Spain
Resolución
Hola,
Debéis revisar si cuando os lleguen los pedidos online las etiquetas están desactivadas, si no es el caso debéis avisar a logística de que las etiquetas de los pedidos online llegan a tienda sin estar desactivadas.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Debéis revisar si cuando os lleguen los pedidos online las etiquetas están desactivadas, si no es el caso debéis avisar a logística de que las etiquetas de los pedidos online llegan a tienda sin estar desactivadas.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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