#32060 · Visibilidad referencias EN DEVOS
ID interno: 10918000010501401
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/2/26, 16:11
Resuelto
9/2/26, 10:35
Actualizado
11/2/26, 10:44
Asignado
Feb 9, 2026 11:35 AM
Respondido
Feb 9, 2026 11:35 AM
Completado
Feb 11, 2026 11:44 AM
First resp. due
Feb 3, 2026 05:11 PM
Due by
Feb 4, 2026 05:11 PM
Tiempo de resolución
162.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes.
Cuando vamos a hacer una devolución, no podemos ver el numero de referencia completo en la pantalla del Tpv, por lo que, aveces si hay varias prendas es complicado diferenciar cual es, se hace mirando el ticket de la clienta y contando en que posición está
o leyendo etiquetas con la mesa (cosa que aveces no las lee) podríamos poder pinchar donde pone el numero de referencia para que se abriera la cuadrícula y ver el número de referencia completo.
Gracias y disculpad el tostón.
Un saludo!
Resolución
Sistema actualizado.
JSON crudo (detalle completo)
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