#31997 · Problema con un paquete de una clienta
ID interno: 10918000010466195
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Incidencia Online
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/1/26, 16:33
Resuelto
30/1/26, 7:23
Actualizado
1/2/26, 7:40
Asignado
Jan 30, 2026 08:23 AM
Respondido
Jan 30, 2026 08:22 AM
Completado
Feb 1, 2026 08:40 AM
First resp. due
Jan 30, 2026 05:33 PM
Due by
Feb 2, 2026 05:33 PM
Tiempo de resolución
14.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola,
Les vuelvo a escribir porque mis compañeras esta mañana les comentaron que el pedido con el numero CO0824366 de la clienta Margot Thieffry Parpaillon no se ha podido validar para el Click and Collect. ¿Pero recibimos una respuesta que nos dicen que el pedido
fue cancelado? Podrían verificar y solucionar el problema por favor?
Gracias de antemano,
Melany Perez
Resolución
Hola Melany,
Desde soporte no llevamos C&C como os decimos siempre debéis escribir con contactstore@browniespain.com
ellos os ayudar con todo este tema de pedidos Online.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:24px\">Hola Melany,</span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\">Desde soporte no llevamos C&C como os decimos siempre debéis escribir con </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstore@browniespain.com\"><span class=\"size\" style=\"font-size:24px\">contactstore@browniespain.com</span></a><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\">ellos os ayudar con todo este tema de pedidos Online.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\">Un saludo.</span><br/></div></div>",
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