#31942 · ID BROWNIE ECI BURGOS
ID interno: 10918000010432779
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/1/26, 9:42
Resuelto
27/1/26, 10:20
Actualizado
29/1/26, 10:39
Asignado
Jan 27, 2026 11:13 AM
Respondido
Jan 27, 2026 11:20 AM
Completado
Jan 29, 2026 11:39 AM
First resp. due
Jan 28, 2026 10:42 AM
Due by
Jan 29, 2026 10:42 AM
Tiempo de resolución
0.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola equipo,
Los ID de las trabajadoras de ECI Burgos funcionan pero, les pide clave de supervisora para entrar en los diferentes departamentos del TPV.
¿Podéis revisarlo? Necesitan acceso a todo,
Ioana:18129826
Vicktiriya: 18146111
Gracias,
|
|
Carla Gutierrez |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
Hola,
Ya no deberían tener problemas al acceder a todos las opciones que tiene el TPV.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_9168143452991494420_parse_5026060504978284855\">\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">Hola equipo, </span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">Los ID de las trabajadoras de ECI Burgos funcionan pero, les pide clave de supervisora para entrar en los diferentes departamentos del TPV. </span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">¿Podéis revisarlo? Necesitan acceso a todo, </span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"> Ioana:18129826</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px 0px 4px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">Vicktiriya: 18146111</span></p>\n<div style=\"text-align:left; text-indent:0px; margin:0px; font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\" class=\"x_812013538elementToProof\">\n<br/>\n</div>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">Gracias,</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<p style=\"text-align:left; text-indent:0px; margin:0px\" class=\"x_812013538elementToProof\">\n<span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"><br/>\n</span></p>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_812013538elementToProof\">\n<br/>\n</div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973645&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Carla Gutierrez</b><br/>\n<span style=\"font-size:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_812013538socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_812013538socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973646&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_812013538socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_812013538socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973647&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_812013538socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_812013538socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973648&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_812013538socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_812013538socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973649&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">650392811</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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