#31927 · RE: EXT: Detalle bultos próxima entrega M007013
ID interno: 10918000010432501
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/1/26, 6:53
Resuelto
4/2/26, 12:15
Actualizado
6/2/26, 12:42
Asignado
Jan 27, 2026 09:32 AM
Respondido
Feb 4, 2026 01:15 PM
Completado
Feb 6, 2026 01:42 PM
First resp. due
Jan 27, 2026 06:00 PM
Due by
Jan 29, 2026 08:00 AM
Tiempo de resolución
197.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
No tenemos cargados los PT en la pala, nos lo podeis cargar para la validación.
Muchas gracias,
ILLA.
De: Avisos Automaticos Interface Brownie 17 <Brownie.avisosautomaticos@districenter.es>
Enviado el: lunes, 26 de enero de 2026 15:20
Para: Illa <illa@browniespain.com>
Asunto: EXT: Detalle bultos próxima entrega M007013
Hola,
En la siguiente recepción de mercancía se entregarán los siguientes bultos:
Mercancía 22 Bultos
Consumibles 0 Bultos
Bultos Online 0 Bultos
Total Bultos 22 Bultos
Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.
En caso de incidencia por favor contactad con logistica@browniespain.com
Un saludo,
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se cargaron las cajas en la Zebra.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7257831949527751007_parse_2529669673091967448\">\n<div class=\"x_698193940WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos días, </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">No tenemos cargados los PT en la pala, nos lo podeis cargar para la validación.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas gracias, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">ILLA. </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Avisos Automaticos Interface Brownie 17 <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Brownie.avisosautomaticos@districenter.es\">Brownie.avisosautomaticos@districenter.es</a>>\n<br/>\n<b>Enviado el:</b> lunes, 26 de enero de 2026 15:20<br/>\n<b>Para:</b> Illa <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:illa@browniespain.com\">illa@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Detalle bultos próxima entrega M007013</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p><span style=\"font-size:11.5pt\">Hola, </span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En la siguiente recepción de mercancía se entregarán los siguientes bultos:\n</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Mercancía 22 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Consumibles 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Bultos Online 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Total Bultos 22 Bultos</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En caso de incidencia por favor contactad con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\">\nlogistica@browniespain.com</a></span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Un saludo,</span></p>\n<p> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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