#31875 · Buscar tiquet
ID interno: 10918000010408483
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/1/26, 17:57
Resuelto
27/1/26, 13:42
Actualizado
29/1/26, 14:39
Asignado
Jan 26, 2026 09:10 AM
Respondido
Jan 27, 2026 09:48 AM
Completado
Jan 29, 2026 03:39 PM
First resp. due
Jan 27, 2026 08:00 AM
Due by
Jan 28, 2026 08:00 AM
Tiempo de resolución
67.8 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Les comento que hoy ha venido una clienta hacer una devolución de una blusa S26-0141-004-504 en la talla M, cuando dicha clienta nos da los tiquet que le dieron efectuando dicha operación cuando ya habíamos llamado a soporte nos dice esta clienta que vino otro
día hacer un cambio de la blusa la cual ella se llevó una S y la cambio por una M.
Entonces el tique era de la talla S y por eso no nos dejaba efectuar dicha devolución. Ella asegura que no le dieron ningún tique más….
Entonces necesitamos buscarle el tiquet ha esta clienta la cual del enfado que tenía al darle esta solución momentánea nos ha puesto una hoja de reclamación.
Os adjuntos los tique anteriores y la de otra compra que efectuó que se le ha devuelto por si cuadran las horas y fechas para encontrar su tique.
Gracias, un cordial saludo.
Atentamente Paulina Nayelli Álvarez Benítez.
Resolución
Ticket localizado
JSON crudo (detalle completo)
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