#31868 · Fallo tarjeta regalo y devolución compra en tienda
ID interno: 10918000010408337
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/1/26, 13:05
Resuelto
26/1/26, 9:22
Actualizado
28/1/26, 9:39
Asignado
Jan 26, 2026 09:44 AM
Respondido
Jan 26, 2026 10:22 AM
Completado
Jan 28, 2026 10:39 AM
First resp. due
Jan 27, 2026 08:00 AM
Due by
Jan 28, 2026 08:00 AM
Tiempo de resolución
44.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Os escribo desde Brownie Pamplona Carlos III ya que nos ha vuelto a dar error un cobro mediante Tarjeta regalo: escaneamos la tarjeta y no procede a cobrar ni a generar ticket. Nos está pasando con varias tarjetas, envió adjunta foto del nº de tarjeta.
Por otro lado, una clienta ha venido a devolver una falda comprada el 27/12/2025, y al escanear el ticket de compra, nos salía un mensaje automático indicando que no funcionaba la transacción de devolver. Envío adjunto también la foto del ticket.
Nos hemos puesto en contacto con soporte y nos han indicado que hasta el lunes no podrían solucionarlo.
Gracias,
Nerea
Resolución
-
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5652870944871019334_parse_7723306775554935930\">\n<div class=\"x_2076687075WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os escribo desde Brownie Pamplona Carlos III ya que nos ha vuelto a dar error un cobro mediante<b> Tarjeta regalo:\n</b>escaneamos la tarjeta y no procede a cobrar ni a generar ticket. Nos está pasando con varias tarjetas, envió adjunta foto del nº de tarjeta.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por otro lado, una clienta ha venido a devolver una falda comprada el 27/12/2025, y al escanear el ticket de compra, nos salía un mensaje automático indicando que no funcionaba la transacción de devolver. Envío adjunto también la foto del\n ticket. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos hemos puesto en contacto con soporte y nos han indicado que hasta el lunes no podrían solucionarlo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias, </p>\n<p class=\"MsoNormal\">Nerea</p>\n</div>\n</div>",
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