#31856 · Fallo vale clienta
ID interno: 10918000010408171
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al Negocio
Categoría
Business Central
Subcategoría
Fallos de Sistema
Tipo
Incidencia
Canal
Teléfono
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/1/26, 19:26
Resuelto
17/2/26, 12:03
Actualizado
17/2/26, 12:03
Asignado
Jan 30, 2026 12:47 PM
Respondido
Feb 2, 2026 01:39 PM
Completado
Feb 17, 2026 01:03 PM
First resp. due
Jan 27, 2026 08:00 AM
Due by
Jan 28, 2026 08:00 AM
Tiempo de resolución
592.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Ariadna Gaspar
Descripción
Buenas noches,
Hoy en Brownie Pamplona en el tpv 1 hemos tenido una clienta que quería comprar un jersey de importe 29,99€ y pagarlo con un vale de 49,90€, al pasar el vale este se restaba y ponía que nos sobraba un importe de 19,91€, pero no nos dejaba finalizar la transacción. En pequeño en rojo salía el siguiente mensaje (el saldo actual es de 0€ presione atrás para cancelar).
Desde soporte nos han dado la solución de pasarlo por datafono externo para poder darle el ticket a la clienta, pero tampoco nos funcionaba.
Adjunto imágenes de proceso y del vale de la clienta.
Vale: 49,90€ Nº de VALE: M007077000649 Fecha de emisión: 9/6/2025
Un saludo.
Resolución
No se imprimían los vales porque no se había configurado en la tienda.
Respecto a la tarjeta regalo, el número de ticket no corresponde con la tarjeta regalo que nos hanfacilitado.
JSON crudo (detalle completo)
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"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Ariadna",
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},
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"value": "1771329813088",
"display_value": "Feb 17, 2026 01:03 PM"
}
},
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"id": "10918000010275191",
"name": "Ariadna Gaspar",
"site": {
"id": "10918000000794001"
},
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"mobile": null,
"email_id": "ariadna.gaspar@browniespain.com",
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"job_title": null,
"last_name": "Gaspar",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20111732048&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Ariadna",
"user_scope": "internal_user",
"employee_id": "ariadna.gaspar",
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"cost_per_hour": "0",
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},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1266185913755592603_parse_445180524163621456\">\n<div class=\"x_1690704283WordSection1\">\n<p class=\"MsoNormal\">Buenas noches,</p>\n<p class=\"MsoNormal\">Hoy en Brownie Pamplona en el tpv 1 hemos tenido una clienta que quería comprar un jersey de importe 29,99€ y pagarlo con un vale de 49,90€, al pasar el vale este se restaba y ponía que nos sobraba un importe de 19,91€, pero no nos dejaba\n finalizar la transacción. En pequeño en rojo salía el siguiente mensaje (el saldo actual es de 0€ presione atrás para cancelar).</p>\n<p class=\"MsoNormal\">Desde soporte nos han dado la solución de pasarlo por datafono externo para poder darle el ticket a la clienta, pero tampoco nos funcionaba.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Adjunto imágenes de proceso y del vale de la clienta. \n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Vale: 49,90€ Nº de VALE: M007077000649 Fecha de emisión: 9/6/2025</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1632\" height=\"1224\" style=\"width:17in; height:12.75in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973088&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1224\" height=\"1632\" style=\"width:12.75in; height:17in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973089&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"469\" height=\"162\" style=\"width:4.8854in; height:1.6875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973090&ACTION=FILE\"/><img width=\"389\" height=\"193\" style=\"width:4.052in; height:2.0104in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6973091&ACTION=FILE\"/></p>\n</div>\n</div>",
"display_key": {
"value": "31856",
"display_value": "31856"
},
"due_by_time": {
"value": "1769583602814",
"display_value": "Jan 28, 2026 08:00 AM"
},
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"subcategory": {
"id": "10918000000406274",
"name": "Fallos de Sistema"
},
"closure_info": {
"closure_code": {
"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": null,
"requester_ack_comments": "No se imprimían los vales porque no se había configurado en la tienda.\nRespecto a la tarjeta regalo, el número de ticket no corresponde con la tarjeta regalo que nos hanfacilitado.",
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},
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"value": "1769196416938",
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},
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"name": "Incidencia"
},
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"value": "1769773668418",
"display_value": "Jan 30, 2026 12:47 PM"
},
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"value": "1771329813048",
"display_value": "Feb 17, 2026 01:03 PM"
},
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"value": "1771329813048",
"display_value": "Feb 17, 2026 01:03 PM"
},
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"value": "1770035990191",
"display_value": "Feb 2, 2026 01:39 PM"
},
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"value": "1771329813094",
"display_value": "Feb 17, 2026 01:03 PM"
},
"linked_to_request": null,
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"completed_by_denial": false,
"email_ids_to_notify": [
"carla.gutierrez@browniespain.com"
],
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"notification_status": "TECH_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": true,
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"first_response_due_by_time": {
"value": "1769497201876",
"display_value": "Jan 27, 2026 08:00 AM"
},
"request_template_checklist_ids": []
}