#31853 · Cambiar precio
ID interno: 10918000010408105
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/1/26, 18:41
Resuelto
—
Actualizado
26/1/26, 16:13
Asignado
Jan 26, 2026 05:13 PM
Respondido
—
Completado
—
First resp. due
Jan 27, 2026 08:00 AM
Due by
Jan 28, 2026 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Como estuve hablando por teléfono con uno de los compañeros de soporte, hemos tenido el caso de un pantalón mal etiquetado el cual hay que respetarle el precio a la clienta ya que ha sido un error de nosotros. La opción que hemos hecho fue la primero que se
dio la cual fue cobrarle a la clienta el precio de los 39,99€ y darle los 10€ en una tarjeta regalo de brownie. Ya que el pantalón marcaba 29.99€.
Dejo adjuntado fotos de dicha operación. Ya que nos va a descuadrar en la caja.
Gracias, un cordial saludo.
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6958817912983206443_parse_9015700287918513748\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_738416846elementToProof\">\nBuenas tardes, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_738416846elementToProof\">\nComo estuve hablando por teléfono con uno de los compañeros de soporte, hemos tenido el caso de un pantalón mal etiquetado el cual hay que respetarle el precio a la clienta ya que ha sido un error de nosotros. La opción que hemos hecho fue la primero que se\n dio la cual fue cobrarle a la clienta el precio de los 39,99€ y darle los 10€ en una tarjeta regalo de brownie. Ya que el pantalón marcaba 29.99€. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_738416846elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_738416846elementToProof\">\nDejo adjuntado fotos de dicha operación. Ya que nos va a descuadrar en la caja. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_738416846elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_738416846elementToProof\">\nGracias, un cordial saludo. </div>\n</div>",
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