#31832 · RE: EXT: Luz
ID interno: 10918000010372173
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
23/1/26, 8:27
Resuelto
—
Actualizado
23/1/26, 9:00
Asignado
Jan 23, 2026 10:00 AM
Respondido
—
Completado
—
First resp. due
Jan 26, 2026 09:27 AM
Due by
Jan 27, 2026 09:27 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Pongo en copia a mis compañeros @Ricardo Yañez y @Andrea Molina. Ellos se encargan de gestionarlo.
Gracias 😊
Saludos cordiales, Best Regards.
|
|
|
PATRICIA LEZCANO International Facility Manager
@
patricia.lezcano@optimaretail.es 08340 VILASSAR DE MAR, BARCELONA |
|
|
|
|
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Before printing this message, please make sure it is necessary. The environment is in our hands.
De: Fuencarral <fuencarral@browniespain.com>
Enviado el: jueves, 22 de enero de 2026 19:20
Para: Arquitectura <arquitectura@browniespain.com>; Interiorismo <interiorismo@browniespain.com>; Soporte <soporte@browniespain.com>; Patricia Lezcano - Optima Retail <patricia.lezcano@optimaretail.es>
CC: Sara Camero <sara.camero@browniespain.com>; Carmen Garcia <carmen.garcia@browniespain.com>
Asunto: RV: EXT: Luz
Buenas tardes
Necesitamos que nos agencies una visite se ha caído la barra de luz y no se enciende y se esta cayendo todo el rato cuando se acercan las clientas a mirar los jerséis.
Ya nos decís por favor urge.
Gracias de antemano.
Un saludo
De: gemma montalvo <gemmamon25@gmail.com>
Enviado el: jueves, 22 de enero de 2026 19:16
Para: Fuencarral <fuencarral@browniespain.com>
Asunto: EXT: Luz
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5532203216913854429_parse_6193582916472763622\">\n<div class=\"x_1807356425WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Pongo en copia a mis compañeros\n<a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1807356425OWAAMAF5A95E7193C4C5E85038830C05DE7A6\" href=\"mailto:ricardo.yanez@optimaretail.es\">\n<span style=\"font-family:"Calibri", sans-serif; text-decoration:none\">@Ricardo Yañez</span></a> y\n<a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1807356425OWAAM002C20A962DD4DCCAF8C73A840D8C2AE\" href=\"mailto:andrea.molina@optimaretail.es\">\n<span style=\"font-family:"Calibri", sans-serif; text-decoration:none\">@Andrea Molina</span></a>. Ellos se encargan de gestionarlo.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Gracias\n</span><span style=\"font-size:11pt; font-family:"Segoe UI Emoji", sans-serif\">😊</span><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"\">Saludos cordiales, Best Regards.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<table class=\"x_1807356425MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr style=\"height:152.4pt\">\n<td width=\"165\" style=\"width:123.8pt; padding:0.75pt 0.75pt 0.75pt 0.75pt; height:152.4pt\">\n<p class=\"MsoNormal\" style=\"line-height:105%\"><img border=\"0\" width=\"156\" height=\"156\" style=\"width:1.625in; height:1.625in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945182&ACTION=FILE\"/><span style=\"\"></span></p>\n</td>\n<td width=\"11\" style=\"width:8.1pt; padding:0.75pt 0.75pt 0.75pt 0.75pt; height:152.4pt\">\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"font-family:"Gotham Black"\"> </span><img border=\"0\" width=\"1\" height=\"118\" style=\"width:0.0083in; height:1.2333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945183&ACTION=FILE\"/><span style=\"\"></span></p>\n</td>\n<td width=\"204\" valign=\"top\" style=\"width:153.15pt; padding:0cm 0cm 0cm 0cm; height:152.4pt\">\n<p class=\"MsoNormal\" style=\"line-height:105%\"><b><span style=\"font-size:14pt; line-height:105%; font-family:"Gotham Black"\">PATRICIA LEZCANO</span></b><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"font-size:9pt; line-height:105%; font-family:"Gotham Book"; color:gray\">International Facility Manager</span><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto\"><br/>\n</span></b><b><span style=\"font-size:8pt; line-height:105%\"> \n</span></b><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\">M</span></b><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto\"> \n</span></b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:gray\">+34 930 474 584</span><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto\"><br/>\n</span></b><b><span style=\"font-size:8pt; line-height:105%\"> \n</span></b><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\">24/7</span></b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto\"> <span style=\"color:gray\">+34\n 910 474 144</span></span><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"font-size:8pt; line-height:105%; font-family:Roboto\"> </span><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><b><span style=\"font-size:8pt; line-height:105%; color:rgb(75, 132, 250)\"> \n</span></b><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\">@ \n</span></b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:patricia.lezcano@optimaretail.es\"><span style=\"color:rgb(75, 132, 250)\">patricia.lezcano@optimaretail.es</span></a></span><span style=\"font-size:5pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"><br/>\n</span><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"> W \n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.optimaretail.eu/\"><span style=\"color:rgb(75, 132, 250)\">www.optimaretail.eu</span></a><br/>\n </span><span style=\"font-size:8pt; line-height:105%; color:gray\"><br/>\n</span><span style=\"font-size:6pt; line-height:105%; font-family:"Poppins Medium"; color:gray\">CARRER DE LA VOLTA DELS GARROFERS, 54</span><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"font-size:6pt; line-height:105%; font-family:"Poppins Medium"; color:gray\">08340 VILASSAR DE MAR, BARCELONA</span><span style=\"\"></span></p>\n</td>\n<td width=\"8\" style=\"width:6.35pt; padding:0cm 0cm 0cm 0cm; height:152.4pt\">\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"font-family:"Gotham Black"\"> </span><img border=\"0\" width=\"1\" height=\"118\" style=\"width:0.0083in; height:1.2333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945183&ACTION=FILE\"/><span style=\"\"></span></p>\n</td>\n<td width=\"174\" valign=\"top\" style=\"width:130.45pt; padding:0cm 0cm 0cm 0cm; height:152.4pt\">\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><img border=\"0\" width=\"166\" height=\"80\" style=\"width:1.725in; height:0.8333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945184&ACTION=FILE\" alt=\"Logotipo, nombre de la empresa\n\nDescripción generada automáticamente\"/><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:105%\"><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"> \n</span></b><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCfX0mrcw2BhEtS1m2Xd_f4Q\"><span style=\"color:black; text-decoration:none\"><img border=\"0\" width=\"21\" height=\"16\" style=\"width:0.2166in; height:0.1666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945185&ACTION=FILE\" alt=\"Imagen que contiene espejo, objeto, espejo de coche, calle\n\nDescripción generada automáticamente\"/></span></a><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"> \n</span></b><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/optima-retail/mycompany/\"><span style=\"color:black; text-decoration:none\"><img border=\"0\" width=\"16\" height=\"16\" style=\"width:0.1666in; height:0.1666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945186&ACTION=FILE\"/></span></a><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"> \n</span></b><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.optimaretail.eu/newsletter-or\"><span style=\"color:black; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945187&ACTION=FILE\" alt=\"Abrir sobre con relleno sólido\"/></span></a><b><span style=\"font-size:8pt; line-height:105%; font-family:Roboto; color:rgb(75, 132, 250)\"> </span></b><span style=\"\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\"> </span></p>\n<table class=\"x_1807356425MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr style=\"height:107.7pt\">\n<td width=\"568\" style=\"width:425.85pt; padding:0.75pt 0.75pt 0.75pt 0.75pt; height:107.7pt\">\n<p class=\"MsoNormal\" style=\"line-height:105%\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.optimaretail.eu/contacto\"><span style=\"color:black; text-decoration:none\"><img border=\"0\" width=\"567\" height=\"142\" style=\"width:5.9083in; height:1.475in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6945188&ACTION=FILE\" alt=\"Interfaz de usuario gráfica, Texto, Aplicación\n\nDescripción generada automáticamente\"/></span></a><span style=\"\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; color:rgb(89, 89, 89); background:white\"> </span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; color:rgb(89, 89, 89); background:white\">ANDORRA | AUSTRALIA | AUSTRIA | BAHRAIN | BELGIUM | BULGARIA | CANADA | CHILE | CHINA | COLOMBIA | CROATIA | CZECH REPUBLIC | DENMARK | ECUADOR\n | ESTONIA | FINLAND | FRANCE | GERMANY | GREECE | HOLLAND | HONG KONG | HUNGARY | INDIA | IRELAND | ISRAEL | ITALY | JAPAN | JORDAN | KUWAIT | LUXEMBOURG | LATVIA | LITUANIA | MALAYSIA | MEXICO | MONACO | MOROCCO | NETHERLANDS | NORWAY | OMAN | PANAMA | PERU\n | POLAND | PORTUGAL | PUERTO RICO | QATAR | ROMANIA | SINGAPORE | SLOVAKIA | SLOVENIA | SOUTH KOREA | SPAIN | SWEDEN | SWITZERLAND | TURKEY | U.A. EMIRATES | U.K. | USA</span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:7.5pt; font-family:"Verdana", sans-serif; color:rgb(89, 89, 89); background:white\"> </span><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:7.5pt; font-family:"Verdana", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.optimaretail.eu/aviso-de-confidencialidad\"><span style=\"color:blue\">Aviso de confidencialidad</span></a></span><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:7.5pt; font-family:"Verdana", sans-serif; color:green; background:white\">Before printing this message, please make sure it is necessary.\n<b>The environment is in our hands.</b></span><span style=\"\"></span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Fuencarral <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:fuencarral@browniespain.com\">fuencarral@browniespain.com</a>>\n<br/>\n<b>Enviado el:</b> jueves, 22 de enero de 2026 19:20<br/>\n<b>Para:</b> Arquitectura <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:arquitectura@browniespain.com\">arquitectura@browniespain.com</a>>; Interiorismo <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:interiorismo@browniespain.com\">interiorismo@browniespain.com</a>>; Soporte <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a>>; Patricia Lezcano - Optima Retail <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:patricia.lezcano@optimaretail.es\">patricia.lezcano@optimaretail.es</a>><br/>\n<b>CC:</b> Sara Camero <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sara.camero@browniespain.com\">sara.camero@browniespain.com</a>>; Carmen Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:carmen.garcia@browniespain.com\">carmen.garcia@browniespain.com</a>><br/>\n<b>Asunto:</b> RV: EXT: Luz</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenas tardes</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Necesitamos que nos agencies una visite se ha caído la barra de luz y no se enciende y se esta cayendo todo el rato cuando se acercan las clientas a mirar los jerséis.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Ya nos decís por favor urge.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias de antemano.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Un saludo</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> gemma montalvo <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:gemmamon25@gmail.com\">gemmamon25@gmail.com</a>>\n<br/>\n<b>Enviado el:</b> jueves, 22 de enero de 2026 19:16<br/>\n<b>Para:</b> Fuencarral <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:fuencarral@browniespain.com\">fuencarral@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Luz</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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