#31830 · FALLOS PROGRAMA NUEVO TPVS
ID interno: 10918000010372147
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/1/26, 19:17
Resuelto
17/2/26, 7:44
Actualizado
19/2/26, 7:48
Asignado
Jan 23, 2026 09:14 AM
Respondido
Jan 23, 2026 09:34 AM
Completado
Feb 19, 2026 08:48 AM
First resp. due
Jan 26, 2026 08:00 AM
Due by
Jan 27, 2026 08:00 AM
Tiempo de resolución
612.5 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola buenas noches.
Hemos detectado algunos problemas en los tpvs en los nuevos programas, TPV1 A la hora de cobrar con tarjeta siempre nos da la opción de modificar la cantidad, eso en el tpv 2 no nos pasa.
TPV 2: Sale siempre la copia de la transacción de la tarjeta. Otra cosa que pasa es que los vales en este tpv hay que pasarlos dos veces porque la primera vez no los lee.
Por último en los dos tpvs tarda mucho en carga los datos de pagos.
Un saludo.
Resolución
-
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