#31791 · INVENTARIO / PEDIDOS ON-LINE

ID interno: 10918000010352493

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Incidencia Online

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Puerto Venecia

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

21/1/26, 13:42

Resuelto

22/1/26, 8:20

Actualizado

24/1/26, 8:37

Asignado

Jan 22, 2026 09:19 AM

Respondido

Jan 22, 2026 09:20 AM

Completado

Jan 24, 2026 09:37 AM

First resp. due

Jan 22, 2026 02:42 PM

Due by

Jan 23, 2026 02:42 PM

Tiempo de resolución

18.6 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Sí

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenas tardes, tenemos dos problemas con los pedidos on-line.

El primero es que las devoluciones on-line no se ajustan al stock de la tienda, ni desplazándolas a zona de ventas. Tiene que pasar unas horas o un día para que te de la opción ¨asignar producto¨ y entonces ya se ha sumado al stock si no se ajusta. O ajustarlo manualmente

Y el otro es que en el inventario no solo me lee la ropa dándole a ¨desplazar a zona de ventas¨ los pedidos on-line, es que se quedan guardados en el stock y me aparecen como positivos.

 

Puerto Venecia

Brownie Spain

 

Resolución

Hola chic@s,
Queremos recordaros cómo gestionar correctamente las devoluciones y cambios de pedidos online:
  • Las devoluciones de compras online deben hacerse siempre por el canal online. No se pueden tramitar en tienda ni generar vales por pedidos online.
  • Si un cliente quiere cambiar de talla, primero debe devolver el producto online. Después, si lo desea, puede comprar la nueva talla en tienda.
  • Recordad que la prenda se queda en tienda, y no debéis hacer ningún otro movimiento, ya que se ejecuta una acción que actualiza al día siguiente después de cada devolución.
Es importante seguir este procedimiento para mantener el control del canal online y asegurar que todo se gestione correctamente.
Aprovecho para recordaros que todo lo relacionado con C&C debéis gestionarlo con contactstores@browniespain.com
Un saludo,
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No se pueden tramitar en tienda ni generar vales por pedidos online.<br/></div></li><li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:14pt; color:rgb(0, 0, 0)\"><div style=\"border:0px; font:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:inherit\" class=\"x_elementToProof\">Si un cliente quiere<span>&nbsp;</span><b>cambiar de talla</b>, primero debe<span>&nbsp;</span><b>devolver el producto online</b>. Después, si lo desea, puede comprar la nueva talla en tienda.<br/></div></li><li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:14pt; color:rgb(0, 0, 0)\"><div style=\"border:0px; font:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:inherit\" class=\"x_elementToProof\">Recordad que la prenda se<span>&nbsp;</span><b>queda en tienda</b>, y no debéis hacer ningún otro movimiento, ya que se ejecuta una acción que<span>&nbsp;</span><b>actualiza al día siguiente</b>&nbsp;después de cada devolución.<br/></div></li></ul><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:14pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; text-align:left; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Es importante seguir este procedimiento para mantener el<span>&nbsp;</span><b>control del canal online</b>&nbsp;y asegurar que todo se gestione correctamente.<br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:14pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; text-align:left; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Aprovecho para recordaros que todo lo relacionado con C&amp;C debéis gestionarlo con<span>&nbsp;</span><b><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstores@browniespain.com\">contactstores@browniespain.com</a></u></b><br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:14pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; text-align:left; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Un saludo,<br/></div></div>",
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