#31751 · Fw: EXT: RV: VISITA DE SOMEXFON

ID interno: 10918000010342809

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Patricia Castells

Técnico

Departamento

Expansión

Request Type

Incidencia

Creado

19/1/26, 19:59

Resuelto

Actualizado

20/1/26, 5:44

Asignado

Respondido

Jan 20, 2026 06:44 AM

Completado

First resp. due

Jan 21, 2026 08:00 AM

Due by

Jan 22, 2026 08:00 AM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola soporte,

Hemos recibido una visita por parte de SOMEXFON donde solicitan de nuestro apoyo para hacerles saber si ya contamos con la licencia o en su defecto ya se realizó el trámite de la licencia para el tema de la música. 

Por favor, ¿podéis revisarlo y darnos una respuesta con la mayor brevedad posible?

Muchas gracias!

New_Logo_01_.gif

Patricia Castells
International Commercial Director

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 636913794
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.






De: Iveth Lagos Galindo <ILagos@retailcorporate.com.mx>
Enviado: lunes, enero 19, 2026 11:33
Para: Irene Framis <irene@browniespain.com>; Elena López <elena.lopez@browniespain.com>; Lara De Monzarz <ldemonzarz@retailcorporate.com.mx>; Patricia Castells <patricia.castells@browniespain.com>; Ana Soberon Verda <ASoberon@retailcorporate.com.mx>; Aura Canales <acanales@retailcorporate.com.mx>
Asunto: EXT: RV: VISITA DE SOMEXFON
 
Hola, este es un tema sumamente delicado, les sugeriría que pudieran verlo
Saludos

De: Brownie Andares <Brownie.andares@retailcorporate.com.mx>
Enviado: viernes, 16 de enero de 2026 16:26
Para: Iveth Lagos Galindo <ILagos@retailcorporate.com.mx>
Cc: María Fernanda Peña Muñoz <MPena@retailcorporate.com.mx>; Aura Canales <acanales@retailcorporate.com.mx>
Asunto: VISITA DE SOMEXFON
 
Buenas tardes, para hacerles saber que el día de hoy recibimos visita de Ericka González Cedeño, representante de SOMEXFON sobre la licencia de uso de música.
He hecho de su conocimiento visitas anteriores y no he recibido respuesta.
Solicito de su apoyo para hacerme saber si ya contamos con la licencia o en su defecto ya se realizó el trámite de la licencia. En caso de que otro departamento el encargado de revisar este tema pido su apoyo para indicarme con quien.
Muchas gracias!
Quedo atenta: Montserrat Collin 
STORE MANAGER BROWNIE ANDARES 
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Error
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  "description": "\n\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola soporte,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-size:12pt; color:rgb(0, 0, 0)\"><span style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif\">Hemos recibido una visita por parte de SOMEXFON donde solicitan de nuestro apoyo&nbsp;</span><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif\">para\n hacerles saber si ya contamos con la licencia o en su defecto ya se realizó el trámite de la licencia para el tema de la música.&nbsp;</span></div>\n<div dir=\"ltr\" style=\"font-size:12pt; color:rgb(0, 0, 0)\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif\"><br/>\n</span></div>\n<div dir=\"ltr\" style=\"font-size:12pt; color:rgb(0, 0, 0)\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif\">Por favor, ¿podéis revisarlo y darnos una respuesta con la mayor brevedad posible?</span></div>\n<div dir=\"ltr\" style=\"font-size:12pt; color:rgb(0, 0, 0)\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif\"><br/>\n</span></div>\n<div dir=\"ltr\" style=\"font-size:12pt; color:rgb(0, 0, 0)\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif\">Muchas gracias!</span></div>\n<div id=\"x_708343682ms-outlook-mobile-body-separator-line\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"ltr\">\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" id=\"x_708343682ms-outlook-mobile-signature\">\n<div style=\"line-height:normal; font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:635px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932552&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\" width=\"95\" height=\"95\" style=\"width:95px; height:95px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Patricia Castells</b><br/>\n<span style=\"font-size:8pt\">International Commercial Director</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932553&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932554&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932555&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932556&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n636913794</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"vertical-align:top; width:635px\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div id=\"x_708343682mail-editor-reference-message-container\" class=\"x_708343682ms-outlook-mobile-reference-message\">\n<div id=\"x_708343682mail-editor-reference-message-container\">\n<hr style=\"width:98%\"/>\n<div id=\"x_708343682divRplyFwdMsg\" dir=\"ltr\"><span style=\"font-family:Calibri, sans-serif\"><b>De:</b>&nbsp;Iveth Lagos Galindo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ILagos@retailcorporate.com.mx\">ILagos@retailcorporate.com.mx</a>&gt;<br/>\n<b>Enviado:</b>&nbsp;lunes, enero 19, 2026 11:33<br/>\n<b>Para:</b>&nbsp;Irene Framis &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:irene@browniespain.com\">irene@browniespain.com</a>&gt;; Elena López &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:elena.lopez@browniespain.com\">elena.lopez@browniespain.com</a>&gt;; Lara De Monzarz &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ldemonzarz@retailcorporate.com.mx\">ldemonzarz@retailcorporate.com.mx</a>&gt;; Patricia Castells &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:patricia.castells@browniespain.com\">patricia.castells@browniespain.com</a>&gt;; Ana Soberon Verda &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ASoberon@retailcorporate.com.mx\">ASoberon@retailcorporate.com.mx</a>&gt;;\n Aura Canales &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:acanales@retailcorporate.com.mx\">acanales@retailcorporate.com.mx</a>&gt;<br/>\n<b>Asunto:</b>&nbsp;EXT: RV: VISITA DE SOMEXFON</span>\n<div style=\"font-family:Calibri, sans-serif\">&nbsp;</div>\n</div>\n<div dir=\"ltr\"></div>\n<div class=\"x_708343682elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHola, este es un tema sumamente delicado, les sugeriría que pudieran verlo</div>\n<div class=\"x_708343682elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nSaludos</div>\n<hr style=\"width:98%\"/>\n<div id=\"x_708343682divRplyFwdMsg\" dir=\"ltr\"><span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\"><b>De:</b>&nbsp;Brownie Andares &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Brownie.andares@retailcorporate.com.mx\">Brownie.andares@retailcorporate.com.mx</a>&gt;<br/>\n<b>Enviado:</b>&nbsp;viernes, 16 de enero de 2026 16:26<br/>\n<b>Para:</b>&nbsp;Iveth Lagos Galindo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ILagos@retailcorporate.com.mx\">ILagos@retailcorporate.com.mx</a>&gt;<br/>\n<b>Cc:</b>&nbsp;María Fernanda Peña Muñoz &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:MPena@retailcorporate.com.mx\">MPena@retailcorporate.com.mx</a>&gt;; Aura Canales &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:acanales@retailcorporate.com.mx\">acanales@retailcorporate.com.mx</a>&gt;<br/>\n<b>Asunto:</b>&nbsp;VISITA DE SOMEXFON</span>\n<div>&nbsp;</div>\n</div>\n<div dir=\"ltr\" class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes, para hacerles saber que el día de hoy recibimos visita de Ericka González Cedeño, representante de SOMEXFON sobre la licencia de uso de música.</div>\n<div dir=\"ltr\" class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHe hecho de su conocimiento visitas anteriores y no he recibido respuesta.</div>\n<div dir=\"ltr\" class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSolicito de su apoyo para hacerme saber si ya contamos con la licencia o en su defecto ya se realizó el trámite de la licencia.&nbsp;En caso de que otro departamento el encargado de revisar este tema pido su apoyo para indicarme con quien.</div>\n<div dir=\"ltr\" class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias!</div>\n<div dir=\"ltr\" class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nQuedo atenta: Montserrat Collin&nbsp;</div>\n<div dir=\"ltr\" class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSTORE MANAGER BROWNIE ANDARES&nbsp;</div>\n<div style=\"text-align:left; line-height:12pt; background-color:rgb(255, 235, 156); padding:2pt; border-width:1pt; border-style:solid; border-color:rgb(156, 101, 0); width:100%; font-family:Calibri; font-size:10pt\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"color:black\">&nbsp;Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido\n es seguro.</span></div>\n<div dir=\"ltr\"><br/>\n</div>\n</div>\n</div>\n</div>",
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