#31749 · TARJETA REGALO VACIADA
ID interno: 10918000010342763
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
19/1/26, 19:13
Resuelto
21/1/26, 7:27
Actualizado
23/1/26, 7:36
Asignado
Jan 20, 2026 08:44 AM
Respondido
Jan 21, 2026 08:27 AM
Completado
Jan 23, 2026 08:36 AM
First resp. due
Jan 21, 2026 08:00 AM
Due by
Jan 22, 2026 08:00 AM
Tiempo de resolución
36.2 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Veréis que hemos descuadrado por el tpv 1 en datafono externo ya que ha venido una clienta con una tarjeta regalo que tendría que tener un importe de 80,10€. El sábado ella había comprado solamente una camiseta en la Illa y supongo que las chicas de la illa sin querer se la vaciaron.
El ticket donde podéis ver que la clienta solo gasto 19,90€ es este : T0000000A07000088628. Al comprobar el ticket efectivamente le vaciaron la tarjeta.
Gracias,
Un saludo,
Team Rambla
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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