#31729 · VENTE FICTICIA
ID interno: 10918000010342369
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
19/1/26, 14:55
Resuelto
20/1/26, 8:15
Actualizado
22/1/26, 8:36
Asignado
Jan 20, 2026 09:14 AM
Respondido
Jan 20, 2026 09:15 AM
Completado
Jan 22, 2026 09:36 AM
First resp. due
Jan 20, 2026 03:55 PM
Due by
Jan 21, 2026 03:55 PM
Tiempo de resolución
17.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
¡Hola buenos Tardes!
Hicimos una venta y por error clicamos datafono externo, en ese momento no podíamos pasar la tarjeta ya que los teníamos todos sin batería y por no hacer esperar más a la clienta hicimos un vale.
Y le hicimos la nueva venta otra vez del mismo producto y todo normal.
La cuestión es que tenemos este ticket ficticio y el vale que no es real!!!.. y es para que nos lo podéis corregir y anular.
PD. Os adjunto las fotos del ticket, cualquier cosa lo hablamos.
Mil disculpas
Atentamente Pamela
Resolución
-
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4593971926334839024_parse_6369515348876524381\">\n<div class=\"x_1094066189WordSection1\">\n<p class=\"MsoNormal\">¡Hola buenos Tardes!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hicimos una venta y por error clicamos datafono externo, en ese momento no podíamos pasar la tarjeta ya que los teníamos todos sin batería y por no hacer esperar más a la clienta hicimos un vale.\n</p>\n<p class=\"MsoNormal\">Y le hicimos la nueva venta otra vez del mismo producto y todo normal.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">La cuestión es que tenemos este ticket ficticio y el vale que no es real!!!.. y es para que nos lo podéis corregir y anular.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">PD. Os adjunto las fotos del ticket, cualquier cosa lo hablamos.</p>\n<p class=\"MsoNormal\">Mil disculpas</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Atentamente Pamela</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"240\" height=\"320\" style=\"width:2.5in; height:3.3333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932334&ACTION=FILE\" alt=\"image1.jpeg\"/><img width=\"241\" height=\"321\" style=\"width:2.5104in; height:3.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6932335&ACTION=FILE\"/></p>\n</div>\n</div>",
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