#31711 · error tarjeta regalo
ID interno: 10918000010319611
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/1/26, 10:00
Resuelto
19/1/26, 9:05
Actualizado
21/1/26, 9:36
Asignado
Jan 19, 2026 09:58 AM
Respondido
Jan 19, 2026 10:05 AM
Completado
Jan 21, 2026 10:36 AM
First resp. due
Jan 20, 2026 08:00 AM
Due by
Jan 21, 2026 08:00 AM
Tiempo de resolución
23.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola tengo una clienta que ha comprado un tarjeta regalo el 31/05/2025 de 100 euro
y cuando miro en los movimientos de la tarjeta es escrito que ha utilizado la tarjeta 100 euro el 27/07/2025 pero la mujer me dice que no ha utilizado todo la tarjeta los 100 euro esta segura pero su tarjeta ya no funciona porque no hay dinero dentro puedes
verificar que ha comprado con esta tarjeta en esta fecha si ha utilizado 100 euro o si solo se trata de un error de la caja? el numero de la tarjeta es 0000600005481 es urgente por favor la mujer quiere una respuesta miercoles
gracias LYDIA
Resolución
Revisado.
JSON crudo (detalle completo)
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