#31707 · PEDIDO ONLINE
ID interno: 10918000010319531
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Devoluciones On-Line
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/1/26, 19:02
Resuelto
18/1/26, 9:37
Actualizado
20/1/26, 10:35
Asignado
Jan 18, 2026 10:37 AM
Respondido
Jan 18, 2026 10:37 AM
Completado
Jan 20, 2026 11:35 AM
First resp. due
Jan 20, 2026 08:00 AM
Due by
Jan 21, 2026 08:00 AM
Tiempo de resolución
14.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenas tardes, en la tienda de Palma de Mallorca ha venido una clienta a hacer una devolución de un pedido online.
Hemos intentado hacer la devolución con el número de referencia GPLQTYXPE, pero apere otros productos distintos de los que aparecen en la factura.
Además, la clienta comenta que tuvo un problema con el mismo pedido.
Nos hemos quedado con los productos que aparecen en la factura, pero no hemos podido hacer la devolución por lo mencionado anteriormente.
Paso foto de la factura que entrega la clienta, en la que aparece el número de referencia y los productos entregados en tienda.
Gracias 😊
Resolución
Remitido a eCommerce
JSON crudo (detalle completo)
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