#31702 · Tarjeta regalo clienta
ID interno: 10918000010319389
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/1/26, 12:55
Resuelto
19/1/26, 15:50
Actualizado
21/1/26, 16:36
Asignado
Jan 19, 2026 09:19 AM
Respondido
Jan 19, 2026 09:19 AM
Completado
Jan 21, 2026 05:36 PM
First resp. due
Jan 20, 2026 08:00 AM
Due by
Jan 21, 2026 08:00 AM
Tiempo de resolución
50.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Como hemos hablado por teléfono dejo registrado la operación que hemos tenido que efectuar en el Centro comercial de Nervión plaza. La clienta Inmaculada Hidalgo ha llegado a tienda explicando que en la tienda de Sevilla New le efectuaron vales en una tarjeta
regalo unificando la cantidad de149,71€ el cual compro y se le quedo un total de 85,74€. Cuando hemos ido a ver el saldo de la tarjeta de regalo le aparecía ha 0€. Donde ella me comenta que la tarjeta de regalo fue cancelada y le envían por correo los vales
y la tarjeta regalo. Así pues, volvemos a mirar la tarjeta de regalo con el mismo código y sigue saliendo a 0€. Hemos tenido que hacerle una nueva tarjeta regalo con el importe de 85,74€ poniendo el datafono externo. El cual ahora nos va a descuadrar ya que
ese dinero no está efectuado. Adjunto los documentos que así ella nos ha echo llegar
Resolución
-
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