#31696 · ERROR CAMBIO ESTADO RFID PALMA DE MALLORCA
ID interno: 10918000010319299
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/1/26, 18:04
Resuelto
21/1/26, 8:18
Actualizado
23/1/26, 8:36
Asignado
Jan 19, 2026 09:26 AM
Respondido
Jan 21, 2026 09:18 AM
Completado
Jan 23, 2026 09:36 AM
First resp. due
Jan 20, 2026 08:00 AM
Due by
Jan 21, 2026 08:00 AM
Tiempo de resolución
110.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Tenemos varias devoluciones de pedidos C&C que se han recogido en casa o punto de entrega y no podemos cambiar el estado del RFID ya que al identificarlo aparece *articulo desconocido*.
Con esto, nos ha surgido la duda de si es que cuando se recoge fuera de la tienda no hace falta cambiarle el estado o realmente es una incidencia.
Quedamos a la espera (con las prendas separadas) para saber cómo proceder en este caso,
Muchas gracias
Resolución
Hola, chicas:
No, se trata de una incidencia.
Simplemente, para tienda se envía de esta manera para que sea fácil omitir estos artículos; en caso de realizar un inventario, no se tendrían en cuenta.
En el caso de los pedidos C&C que reciba el cliente en su domicilio, por favor, verificad si el almacén logístico lo ha enviado en estado C&C o si se puede identificar con normalidad.
Si estuviera en estado C&C, cambiadle el estado.
Si tenéis dudas, llamadme y lo comentamos.
Un saludo,
Eliana
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:18.6667px\">Hola, chicas:</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p></p><div><span class=\"size\" style=\"font-size:18.6667px\">No, se trata de una incidencia.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Simplemente, para tienda se envía de esta manera para que sea fácil omitir estos artículos; en caso de realizar un inventario, no se tendrían en cuenta.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><p></p><p></p><div><span class=\"size\" style=\"font-size:18.6667px\">En el caso de los pedidos </span><b><span class=\"size\" style=\"font-size:18.6667px\">C&C</span></b><span class=\"size\" style=\"font-size:18.6667px\"> que reciba el cliente en su domicilio, por favor, verificad si el almacén logístico lo ha enviado en estado </span><b><span class=\"size\" style=\"font-size:18.6667px\">C&C</span></b><span class=\"size\" style=\"font-size:18.6667px\"> o si se puede identificar con normalidad.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Si estuviera en estado </span><b><span class=\"size\" style=\"font-size:18.6667px\">C&C</span></b><span class=\"size\" style=\"font-size:18.6667px\">, cambiadle el estado.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><p></p><p><span class=\"size\" style=\"font-size:18.6667px\">Si tenéis dudas, llamadme y lo comentamos.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p></p><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo,</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Eliana</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><p></p><div><br/></div></div>",
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