#31682 · no decepcionados los bultos
ID interno: 10918000010319011
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/1/26, 13:25
Resuelto
22/1/26, 7:55
Actualizado
24/1/26, 8:37
Asignado
Jan 19, 2026 09:45 AM
Respondido
Jan 22, 2026 08:55 AM
Completado
Jan 24, 2026 09:37 AM
First resp. due
Jan 19, 2026 02:25 PM
Due by
Jan 20, 2026 02:25 PM
Tiempo de resolución
138.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola me podríais cargar los bultos en la pala, para recibirlos .
Gracias.
De: Avisos Automaticos Interface Brownie 17 <Brownie.avisosautomaticos@districenter.es>
Enviado el: viernes, 16 de enero de 2026 13:11
Para: Illa <illa@browniespain.com>
Asunto: EXT: Detalle bultos próxima entrega M007013
Hola,
En la siguiente recepción de mercancía se entregarán los siguientes bultos:
Mercancía 2 Bultos
Consumibles 0 Bultos
Bultos Online 0 Bultos
Total Bultos 2 Bultos
Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.
En caso de incidencia por favor contactad con logistica@browniespain.com
Un saludo,
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Por favor revisad esto y si no esta validado hacedlo de manera manual.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2752385324976560936_parse_9042149732890924736\">\n<div class=\"x_1021150148WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola me podríais cargar los bultos en la pala, para recibirlos .</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Avisos Automaticos Interface Brownie 17 <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Brownie.avisosautomaticos@districenter.es\">Brownie.avisosautomaticos@districenter.es</a>>\n<br/>\n<b>Enviado el:</b> viernes, 16 de enero de 2026 13:11<br/>\n<b>Para:</b> Illa <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:illa@browniespain.com\">illa@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Detalle bultos próxima entrega M007013</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p><span style=\"font-size:11.5pt\">Hola, </span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En la siguiente recepción de mercancía se entregarán los siguientes bultos:\n</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Mercancía 2 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Consumibles 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Bultos Online 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Total Bultos 2 Bultos</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En caso de incidencia por favor contactad con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\">\nlogistica@browniespain.com</a></span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Un saludo,</span></p>\n<p> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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