#31656 · EXT: Mandri
ID interno: 10918000010289521
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
15/1/26, 10:32
Resuelto
28/1/26, 8:12
Actualizado
30/1/26, 8:39
Asignado
Jan 15, 2026 11:44 AM
Respondido
Jan 15, 2026 11:45 AM
Completado
Jan 30, 2026 09:39 AM
First resp. due
Jan 16, 2026 11:32 AM
Due by
Jan 19, 2026 11:32 AM
Tiempo de resolución
309.7 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola,
Tenemos un disco duro preparado para reponer el de la tienda de mandri. El pitidio de ayer resultó ser porel grabador que no reconocia el disco duro que habia, y el técnico vio que estaba estropeado. Ahora mismo no se estan guardando grabaciones. Puede pasarse
el técnico por la tienda de nuevo esta tarde para dejarlo operativo?
Gracias
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Viene el técnico, realiza el cambio de grabadora, y funciona correctamente.
JSON crudo (detalle completo)
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