#31631 · Anulación tarjeta regalo
ID interno: 10918000010289141
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/1/26, 19:16
Resuelto
15/1/26, 9:18
Actualizado
17/1/26, 9:34
Asignado
Jan 15, 2026 08:39 AM
Respondido
Jan 15, 2026 10:18 AM
Completado
Jan 17, 2026 10:34 AM
First resp. due
Jan 16, 2026 08:00 AM
Due by
Jan 19, 2026 08:00 AM
Tiempo de resolución
14.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Hoy ha habido una confusión con una tarjeta regalo. La clienta nos decía que faltaba dinero en ella, y con arreglo a los movimientos de la tarjeta así lo pensábamos también nosotras.
Para solucionarlo hemos hecho una tarjeta regalo y cobrado con datáfono externo, pero luego volviéndolo a revisar nos hemos dado cuenta de que el importe que tenía en su tarjeta sí que era el correcto, pero al no aparecer los movimientos en orden cronológico,
había una transacción con la que no estábamos contando, de ahí la confusión.
En definitiva, queríamos que anularais esta tarjeta regalo: 000600152604 (nº ticket 0000000A31000124529) por importe de 65,90€.
Un saludo y perdón por las molestias.
Resolución
Hola chicas,
Tarjeta anulada, es importante que pongáis en copia a cierres@browniespain.com ya que a nivel contable deben también gestionarlo.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:16px\">Hola chicas,</span><span class=\"size\" style=\"font-size:16px\"><br/></span></div><div><span class=\"size\" style=\"font-size:16px\"><br/></span></div><div><span class=\"size\" style=\"font-size:16px\">Tarjeta anulada, es importante que pongáis en copia a <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cierres@browniespain.com\">cierres@browniespain.com</a> ya que a nivel contable deben también gestionarlo.</span><span class=\"size\" style=\"font-size:16px\"><br/></span></div><div><span class=\"size\" style=\"font-size:16px\"><br/></span></div><div><span class=\"size\" style=\"font-size:16px\">Un saludo. </span></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_1426762773647223512_parse_8978264944401873212\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\nHoy ha habido una confusión con una tarjeta regalo. La clienta nos decía que faltaba dinero en ella, y con arreglo a los movimientos de la tarjeta así lo pensábamos también nosotras.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\nPara solucionarlo hemos hecho una tarjeta regalo y cobrado con datáfono externo, pero luego volviéndolo a revisar nos hemos dado cuenta de que el importe que tenía en su tarjeta sí que era el correcto, pero al no aparecer los movimientos en orden cronológico,\n había una transacción con la que no estábamos contando, de ahí la confusión.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\nEn definitiva, queríamos que anularais esta tarjeta regalo: 000600152604 (nº ticket 0000000A31000124529) por importe de 65,90€. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1141053081elementToProof\">\nUn saludo y perdón por las molestias.</div>\n</div>",
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