#31616 · URGENTE INTERNET
ID interno: 10918000010272831
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al Negocio
Categoría
Comunicaciones
Subcategoría
Telefonía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/1/26, 11:28
Resuelto
5/2/26, 14:35
Actualizado
7/2/26, 14:43
Asignado
Jan 19, 2026 09:58 AM
Respondido
Jan 22, 2026 10:22 AM
Completado
Feb 7, 2026 03:43 PM
First resp. due
Jan 15, 2026 12:28 PM
Due by
Jan 16, 2026 12:28 PM
Tiempo de resolución
531.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días,
Tenemos graves problemas de conexión en la tienda (problema del centro), pero actualmente, incluso compartiendo la conexión, la aplicación de caja registradora no responde.
¿Podrían ayudarnos lo antes posible, por favor?Buenos días,
Tenemos graves problemas de conexión en la tienda (problema del centro), pero actualmente, incluso compartiendo la conexión, la aplicación de caja registradora no responde.
¿Podrían ayudarnos lo antes posible, por favor?
ordialmente Salomé
Resolución
Se envia un router 5G y se instala en tienda para resolver le problema de conectividad.
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