#31606 · PROGRAMA TRASPASOS
ID interno: 10918000010272625
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Desbloqueos Configuraciones
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/1/26, 8:46
Resuelto
4/2/26, 19:31
Actualizado
6/2/26, 19:42
Asignado
Jan 28, 2026 08:56 AM
Respondido
Feb 4, 2026 08:31 PM
Completado
Feb 6, 2026 08:42 PM
First resp. due
Jan 15, 2026 09:46 AM
Due by
Jan 16, 2026 09:46 AM
Tiempo de resolución
514.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
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Aeropuerto Josep Tarradellas (T1)
08820 El Prat de Llobregat, Barcelona |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
JSON crudo (detalle completo)
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color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\nSaludos,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\nNancy Vargas</div>\n<div class=\"x_2143313294elementToProof\" id=\"x_2143313294Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\n<br/>\n</div>\n<p style=\"margin:0cm 0cm 1em; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt\"> </span></p>\n<table style=\"width:375pt; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0cm; vertical-align:top; width:172.5pt\">\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><b>BROWNIE AEROPUERTO T1<br/>\n</b><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA52c12422-f058-d292-0dcf-50a7ab30752e\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883510&ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"> </span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA49f386c2-4b16-4ed2-6452-94a450c58c32\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883511&ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"> </span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA6ea3fc0f-ece1-ebc7-58ad-3c88dab59953\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883512&ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"> </span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA442a7ffb-a9bb-cb9f-8594-e4763724b42d\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883513&ACTION=FILE\"/></a></u></span></p>\n</td>\n<td style=\"border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt; vertical-align:top; width:202.5pt\">\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\">Aeropuerto Josep Tarradellas (T1)</span></p>\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\">08820 El Prat de Llobregat, Barcelona<br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(155, 155, 155)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA4d1ce4f1-a930-c25a-bf31-6c36562afd2a\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm; width:375pt\" colspan=\"2\">\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:9pt\"><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA98c325e7-4ee7-5aa6-f8e8-11b8fac508b7\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"><img style=\"width:375px; height:100px; margin-top:0px; margin-bottom:0px\" height=\"100\" width=\"375\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883514&ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt\"> \n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWAe280fefc-011a-a933-5b9e-bbf9a2728c74\" href=\"https://www.cepyme500.com/empresa/1566\"><img style=\"width:82px; height:83px; margin-top:0px; margin-bottom:0px\" height=\"83\" width=\"82\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883515&ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt\"> </span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm; vertical-align:top; width:375pt\" colspan=\"2\">\n<p style=\"text-align:justify; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada\n a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa,\n usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección\n postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n</span><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWAbb6837a9-f255-e6c6-39d4-1c1879c806f7\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a></u></span><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\"> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n </p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n </p>\n</div>\n</div>",
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