#31606 · PROGRAMA TRASPASOS

ID interno: 10918000010272625

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Desbloqueos Configuraciones

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Aeropuerto BCN

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

14/1/26, 8:46

Resuelto

4/2/26, 19:31

Actualizado

6/2/26, 19:42

Asignado

Jan 28, 2026 08:56 AM

Respondido

Feb 4, 2026 08:31 PM

Completado

Feb 6, 2026 08:42 PM

First resp. due

Jan 15, 2026 09:46 AM

Due by

Jan 16, 2026 09:46 AM

Tiempo de resolución

514.7 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenos días,

En aeropuerto tenemos un portatil con el programa para hacer traspasos unicamente , pero tenemos un problema con el, ya que cuando le damos a confirmar nos aparece una ventana  que es imposible confirma ya que hay parametros sin valor y no se puede registrar.

Adjunto foto.


Muchas gracias,

Saludos,

Nancy Vargas

 

BROWNIE AEROPUERTO T1

   

Aeropuerto Josep Tarradellas (T1)

08820 El Prat de Llobregat, Barcelona

www.browniespain.com


      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

Resolución

Hola 

Cierro ticket ya que quedo solventada la incidencia.

Un saludo.
JSON crudo (detalle completo)
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color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\nSaludos,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\nNancy Vargas</div>\n<div class=\"x_2143313294elementToProof\" id=\"x_2143313294Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2143313294elementToProof\">\n<br/>\n</div>\n<p style=\"margin:0cm 0cm 1em; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt\">&nbsp;</span></p>\n<table style=\"width:375pt; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0cm; vertical-align:top; width:172.5pt\">\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><b>BROWNIE AEROPUERTO T1<br/>\n</b><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA52c12422-f058-d292-0dcf-50a7ab30752e\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883510&amp;ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA49f386c2-4b16-4ed2-6452-94a450c58c32\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883511&amp;ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA6ea3fc0f-ece1-ebc7-58ad-3c88dab59953\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; 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font-size:9pt; color:black\">Aeropuerto Josep Tarradellas (T1)</span></p>\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\">08820 El Prat de Llobregat, Barcelona<br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(155, 155, 155)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWA4d1ce4f1-a930-c25a-bf31-6c36562afd2a\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm; width:375pt\" colspan=\"2\">\n<p style=\"margin:1em 0cm; font-family:Calibri, sans-serif; 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height:83px; margin-top:0px; margin-bottom:0px\" height=\"83\" width=\"82\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6883515&amp;ACTION=FILE\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt\">&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm; vertical-align:top; width:375pt\" colspan=\"2\">\n<p style=\"text-align:justify; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n<span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada\n a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa,\n usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección\n postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n</span><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_2143313294OWAAutoLink\" id=\"x_2143313294OWAbb6837a9-f255-e6c6-39d4-1c1879c806f7\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a></u></span><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\">&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n&nbsp;</p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_2143313294elementToProof\">\n&nbsp;</p>\n</div>\n</div>",
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