#31560 · ALTA OFICINAS: 15/01/26 Marina Arbesú - Producto
ID interno: 10918000010251041
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
8/1/26, 10:58
Resuelto
19/1/26, 10:00
Actualizado
21/1/26, 10:36
Asignado
Jan 12, 2026 11:35 AM
Respondido
Jan 19, 2026 11:00 AM
Completado
Jan 21, 2026 11:36 AM
First resp. due
Jan 9, 2026 11:58 AM
Due by
Jan 12, 2026 11:58 AM
Tiempo de resolución
263.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola Marc,
El jueves 15 de enero se incorporará Marina Arbesú en el equipo de Product Manager. Marina viene de nuestra tienda de A Coruña. (Hay que añadir en su firma: Product Manager).
@Marta Guerrero, te envío el formulario para que puedas rellenarlo y así podáis gestionar material y accesos que necesitarán.
Cualquier pregunta, no dudéis en decírmelo.
Muchas gracias,
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7006680920233154637_parse_6480503358191796357\">\n<p style=\"direction:ltr; text-align:left; text-indent:0px; background-color:white; margin-top:1em; margin-bottom:1em\" class=\"x_1613431048elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:black\">Hola Marc,</span></p>\n<p style=\"direction:ltr; text-align:left; text-indent:0px; background-color:white; margin-top:1em; margin-bottom:1em\" class=\"x_1613431048elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:black\">El jueves\n<b>15 de enero </b>se incorporará <b>Marina Arbesú </b>en el equipo de <b>Product Manager</b>. Marina viene de nuestra tienda de A Coruña. (Hay que añadir en su firma: Product Manager). </span></p>\n<p style=\"direction:ltr; text-align:left; text-indent:0px; background-color:white; margin-top:1em; margin-bottom:1em\" class=\"x_1613431048elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1613431048tWKOu x_1613431048mention x_1613431048ms-bgc-nlr x_1613431048ms-fcl-b\" id=\"x_1613431048OWAAM536281\" href=\"mailto:marta.guerrero@browniespain.com\">@Marta Guerrero</a>, te\n envío el </span><span style=\"font-family:Aptos, sans-serif; font-size:12pt; color:rgb(70, 120, 134)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(70, 120, 134); margin:0px\" title=\"https://forms.office.com/e/15ysF4SEAV\" class=\"x_x_OWAAutoLink\" id=\"x_1613431048OWAa3c33dc2-ccd0-54c9-f3e7-2126f5ab6a48\" href=\"https://forms.office.com/e/15ysF4SEAV\">formulario</a></u></span><span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:black\"> para\n que puedas rellenarlo y así podáis gestionar material y accesos que necesitarán.</span></p>\n<p style=\"direction:ltr; text-align:left; text-indent:0px; background-color:white; margin-top:1em; margin-bottom:1em\" class=\"x_1613431048elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:black\">Cualquier pregunta, no dudéis en decírmelo.</span></p>\n<p style=\"direction:ltr; text-align:left; text-indent:0px; background-color:white; margin-top:1em; margin-bottom:1em\" class=\"x_1613431048elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:black\">Muchas gracias,</span></p>\n<div style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1613431048elementToProof\">\n<br/>\n</div>\n<div id=\"x_1613431048Signature\">\n<div style=\"font-family:Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<table style=\"width:635px; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1613431048OWAAutoLink\" id=\"x_1613431048OWAedf91af1-ff50-b46e-7887-42a4ed22b471\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6872007&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Sandra Blanch</b><br/>\n<span style=\"font-size:8pt\">Talent Acquisiton & Employer Branding</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink OWAAutoLink\" id=\"x_1613431048OWAeabea76c-fe37-9cdb-e0ef-e4cee79024f7\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6872008&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink OWAAutoLink\" id=\"x_1613431048OWAbe95b453-5500-15b1-9a35-86969bef43ec\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6872009&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink OWAAutoLink\" id=\"x_1613431048OWA012ab178-a342-8fef-277b-3b8194a0394b\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6872010&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink OWAAutoLink\" id=\"x_1613431048OWAf6c2ae7f-0f99-c70f-fb5b-863c9a7a753f\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6872011&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\" class=\"x_1613431048OWAAutoLink\" id=\"x_1613431048OWA4399bc74-a86f-2375-6c2e-c4ba7d4a233e\">\n659110627</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" class=\"x_1613431048OWAAutoLink\" id=\"x_1613431048OWAd2be527e-e127-1336-9b76-6745182ce2d7\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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