#31552 · Error al devolver un pantalón
ID interno: 10918000010234185
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
11/1/26, 17:02
Resuelto
12/1/26, 15:01
Actualizado
14/1/26, 15:33
Asignado
Jan 12, 2026 04:00 PM
Respondido
Jan 12, 2026 04:01 PM
Completado
Jan 14, 2026 04:33 PM
First resp. due
—
Due by
—
Tiempo de resolución
22.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Tenemos un problema con una clienta y no sabemos como solucionarlo.
Compró un pantalón en Black Friday en Fuencarral pero a su vez compró otro pantalón con otra referencia en El Corte Inglés.
Vino a la tienda de Fuencarral a devolver el pantalón pero se equivocó de modelo y trajo el de El Corte Inglés, no nos fijamos en la referencia (que obviamente no coincidía la del ticket) y le dimos un vale.
Ahora al ir a El Corte Inglés a devolver el pantalón como no coincide con el del ticket (porque es el que compró en Fuencarral) no le aceptan la devolución.
Exige cambiar ese pantalón, nos podríais buscar ese ticket?
Tenemos los datos del vale porque del ticket no tenemos ni idea.
M007065007140
Fecha: 31/12/25 12:30:23
Importe: 81,06€
Referencia de la prenda: W26-0791-001-103 talla 32
Por favor, cualquier cosa nos decís.
Muchas gracias!
Resolución
Ticket enviado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5780849171480887685_parse_3781645689927200648\">\n<div class=\"x_876590178WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Tenemos un problema con una clienta y no sabemos como solucionarlo.</p>\n<p class=\"MsoNormal\">Compró un pantalón en Black Friday en Fuencarral pero a su vez compró otro pantalón con otra referencia en El Corte Inglés.</p>\n<p class=\"MsoNormal\">Vino a la tienda de Fuencarral a devolver el pantalón pero se equivocó de modelo y trajo el de El Corte Inglés, no nos fijamos en la referencia (que obviamente no coincidía la del ticket) y le dimos un vale.</p>\n<p class=\"MsoNormal\">Ahora al ir a El Corte Inglés a devolver el pantalón como no coincide con el del ticket (porque es el que compró en Fuencarral) no le aceptan la devolución.</p>\n<p class=\"MsoNormal\">Exige cambiar ese pantalón, nos podríais buscar ese ticket? \n</p>\n<p class=\"MsoNormal\">Tenemos los datos del vale porque del ticket no tenemos ni idea.</p>\n<p class=\"MsoNormal\">M007065007140 </p>\n<p class=\"MsoNormal\">Fecha: 31/12/25 12:30:23 </p>\n<p class=\"MsoNormal\">Importe: 81,06€</p>\n<p class=\"MsoNormal\">Referencia de la prenda: W26-0791-001-103 talla 32</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por favor, cualquier cosa nos decís.</p>\n<p class=\"MsoNormal\">Muchas gracias!</p>\n</div>\n</div>",
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