#31538 · 9/1/26
ID interno: 10918000010214953
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/1/26, 20:18
Resuelto
15/1/26, 14:15
Actualizado
17/1/26, 14:34
Asignado
Jan 13, 2026 11:58 AM
Respondido
Jan 15, 2026 03:15 PM
Completado
Jan 17, 2026 03:34 PM
First resp. due
Jan 13, 2026 08:00 AM
Due by
Jan 14, 2026 08:00 AM
Tiempo de resolución
137.9 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Durante la tarde de hoy ha habido dos cositas, la primera es que una transacción pagada en tarjeta, en el TPV1 se ha quedado bloqueada y se ha tenido que anular, por ello he tenido que declarar 29,99 euros de más en el cierre del TPV1.
Por consecuente, como se ha quedado bloqueado, lo he tenido que descuadrar 29,99 euros en datafono externo del TPV2.
Lo siguiente, es que ha venido una clienta con una tarjeta la cual vaciaron sin querer en la illa. Hemos tenido que crear una tarjeta nueva de 40’01 euros que se nos ha olvidado descuadrar en datafono externo del TPV 1. La tarjeta es la
siguiente: 000600089245.
Team Rambla
Resolución
Buenas tardes,
Gracias por avisarnos y detallar las incidencias.
Tomamos nota de los dos casos indicados y procedemos a su corrección Si detectáis cualquier otra incidencia o necesitáis que revisemos algo más, avisadnos sin problema.
Gracias
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:18.6667px\">Buenas tardes,</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:18.6667px\">Gracias por avisarnos y detallar las incidencias.</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p><span><span class=\"size\" style=\"font-size:18.6667px\">Tomamos nota de los dos casos indicados y procedemos a su corrección Si detectáis cualquier otra incidencia o necesitáis que revisemos algo más, avisadnos sin problema.</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p><span><span class=\"size\" style=\"font-size:18.6667px\">Gracias</span></span><br/></p><div><br/></div></div>",
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"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div lang=\"ES\" style=\"\" class=\"zm_4521904422092427197_parse_5632913346159636469\"><div class=\"x_1486837884WordSection1\"><p style=\"margin-top:0px; margin-bottom:0px\">Buenas tardes,<br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\">Durante la tarde de hoy ha habido dos cositas, la primera es que una transacción pagada en tarjeta, en el TPV1 se ha quedado bloqueada y se ha tenido que anular, por ello he tenido que declarar 29,99 euros de más en el cierre del TPV1.\n Por consecuente, como se ha quedado bloqueado, lo he tenido que descuadrar 29,99 euros en datafono externo del TPV2.<br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\">Lo siguiente, es que ha venido una clienta con una tarjeta la cual vaciaron sin querer en la illa. Hemos tenido que crear una tarjeta nueva de 40’01 euros que se nos ha olvidado descuadrar en datafono externo del TPV 1. La tarjeta es la\n siguiente: 000600089245.<br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"size\" style=\"font-size:12pt\">Team Rambla</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p></div></div></div>",
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