#31537 · Descuadre cierre
ID interno: 10918000010214927
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Francesc Macià (BCN)
Request Type
Incidencia
Creado
9/1/26, 20:12
Resuelto
12/1/26, 10:17
Actualizado
14/1/26, 10:33
Asignado
Jan 12, 2026 11:17 AM
Respondido
Jan 12, 2026 11:17 AM
Completado
Jan 14, 2026 11:33 AM
First resp. due
Jan 13, 2026 08:00 AM
Due by
Jan 14, 2026 08:00 AM
Tiempo de resolución
62.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Hoy hemos tenido un descuadre en el datáfono externo, de un importe de 59,90€.
Una clienta ha traído un vale del año pasado que el nuevo sistema no ha reconocido y con autorización de soporte le hemos cobrado el vale por datafono externo.
Adjuntamos el vale por si fuera necesario ya que no estará dado de baja pero sí que ha sido usado.
Muchas gracias,
Francesc Macià
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8676307808769837013_parse_4350820300018403377\">\n<div class=\"x_1205698439WordSection1\">\n<p><span style=\"font-size:11pt\">Buenos días,</span></p>\n<p><span style=\"font-size:11pt\"> </span></p>\n<p><span style=\"font-size:11pt\">Hoy hemos tenido un descuadre en el datáfono externo, de un importe de 59,90€.</span></p>\n<p><span style=\"font-size:11pt\"> </span></p>\n<p><span style=\"font-size:11pt\">Una clienta ha traído un vale del año pasado que el nuevo sistema no ha reconocido y con autorización de soporte le hemos cobrado el vale por datafono externo.</span></p>\n<p><span style=\"font-size:11pt\"> </span></p>\n<p><span style=\"font-size:11pt\">Adjuntamos el vale por si fuera necesario ya que no estará dado de baja pero sí que ha sido usado.</span></p>\n<p><span style=\"font-size:11pt\"> </span></p>\n<p><span style=\"font-size:11pt\"> </span></p>\n<p><span style=\"font-size:11pt\">Muchas gracias,</span></p>\n<p><span style=\"font-size:11pt\">Francesc Macià</span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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