#31534 · Reloj
ID interno: 10918000010214861
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
9/1/26, 19:36
Resuelto
—
Actualizado
12/1/26, 12:12
Asignado
—
Respondido
Jan 12, 2026 01:12 PM
Completado
—
First resp. due
Jan 13, 2026 08:00 AM
Due by
Jan 14, 2026 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas tarde,
como nos indica Marc gine, que contactemos con vosotros por algun urgencia os comentamos el caso ya que nos dirigen hacia vosotros.
Tenemos un caso de un reloj que mandamos arreglar el día 12/12/25 de sfera negra y todavía no lo hemops recibido la clienta esta ya bastante disgustada ya que desde esas fechas el reloj no esta arreglado.
Necvesitamos saber donde esta el regloj para darle una explicación a la clienta.
Grcias un cordial saludo.
Resolución
Buenas tardes,
Las taras de los relojes debéis enviarlas a vuestra encargada y a Lara Sebastian quien se ocupa de la gestión de las taras con los relojes.
Saludos,
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"name": "Marc Giné",
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"name": "HQ",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_9015171419899782557_parse_704570793589604025\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\nBuenas tarde, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\ncomo nos indica Marc gine, que contactemos con vosotros por algun urgencia os comentamos el caso ya que nos dirigen hacia vosotros. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\nTenemos un caso de un reloj que mandamos arreglar el día 12/12/25 de sfera negra y todavía no lo hemops recibido la clienta esta ya bastante disgustada ya que desde esas fechas el reloj no esta arreglado. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\nNecvesitamos saber donde esta el regloj para darle una explicación a la clienta. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_871571695elementToProof\">\nGrcias un cordial saludo. </div>\n</div>",
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