#31533 · ERROR COBRO Y DECLARACIÓN CIERRE
ID interno: 10918000010214847
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/1/26, 19:30
Resuelto
12/1/26, 10:16
Actualizado
14/1/26, 10:33
Asignado
Jan 12, 2026 11:16 AM
Respondido
Jan 12, 2026 11:16 AM
Completado
Jan 14, 2026 11:33 AM
First resp. due
Jan 13, 2026 08:00 AM
Due by
Jan 14, 2026 08:00 AM
Tiempo de resolución
62.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Hemos tenido un problema con una venta en TPV2. A la hora de realizar la venta de la bolsa de viaje W26-0505-025-300 se nos ha caído el sistema y se ha realizado una venta la cual fue anulada al momento por nuestro programa. Volvimos a pasar la venta y el cargo nos sale aceptado en infinitypay pero la venta no ha quedado registrada en nuestro programa, no saliendo así el ticket ni quedado registrada la transacción. Como consecuencia tenemos un descuadre en la declaración de cierre. Al no quedar registrada la venta en el TPV el dinero generado hoy en el programa de infinitypay no coincide con el importe generado en pagos. La diferencia es de 30,14 euros. ¿Nos lo podéis solucionar para que podamos cerrar con el importe real? La clienta se ha llevado una factura manual, el comprobante de la anulación de la primera compra y la copia de tarjeta pero no el ticket.
Os adjuntamos foto de todos los datos por si nos podéis generar el ticket para la clienta y arreglar el descuadre.
Muchas gracias!
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2577168296152859477_parse_390189420683781237\">\n<div class=\"x_1067769979WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\">Hemos tenido un problema con una venta en TPV2. A la hora de realizar la venta de la bolsa de viaje W26-0505-025-300 se nos ha caído el sistema y se ha realizado una venta la cual fue anulada al momento por nuestro programa. Volvimos a\n pasar la venta y el cargo nos sale aceptado en infinitypay pero la venta no ha quedado registrada en nuestro programa, no saliendo así el ticket ni quedado registrada la transacción. Como consecuencia tenemos un descuadre en la declaración de cierre. Al no\n quedar registrada la venta en el TPV el dinero generado hoy en el programa de infinitypay no coincide con el importe generado en pagos. La diferencia es de 30,14 euros. ¿Nos lo podéis solucionar para que podamos cerrar con el importe real? La clienta se ha\n llevado una factura manual, el comprobante de la anulación de la primera compra y la copia de tarjeta pero no el ticket.\n</p>\n<p class=\"MsoNormal\">Os adjuntamos foto de todos los datos por si nos podéis generar el ticket para la clienta y arreglar el descuadre.\n</p>\n<p class=\"MsoNormal\">Muchas gracias! </p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span><img width=\"1024\" height=\"158\" style=\"width:10.6666in; height:1.6458in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6851029&ACTION=FILE\"/></span><img width=\"578\" height=\"772\" style=\"width:6.0208in; height:8.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6851030&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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