#31479 · Codec para poder ver videos

ID interno: 10918000010214059

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cecilia Cano

Técnico

N1 Support

Departamento

Logística

Request Type

Incidencia

Creado

8/1/26, 14:23

Resuelto

23/1/26, 9:43

Actualizado

25/1/26, 10:37

Asignado

Jan 8, 2026 03:48 PM

Respondido

Jan 23, 2026 10:43 AM

Completado

Jan 25, 2026 11:37 AM

First resp. due

Jan 9, 2026 03:23 PM

Due by

Jan 12, 2026 03:23 PM

Tiempo de resolución

355.3 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Hola,

 

Necesito ver un video que me ha pasado una tienda y me aparece este aviso:

 

New_Logo_01_.gif

Cecilia Cano
Head of Operations & Logistics

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 618904584
www.browniespain.com

 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

 

Resolución

Al no tener videos en este momento con este fallo, quedamos en que la próxima vez que le suceda, me escribirá por Teams para solucionarlo al momento.
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Al no tener videos en este momento con este fallo, quedamos en que la próxima vez que le suceda, me escribirá por Teams para solucionarlo al momento.<br/></div></div>",
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6876708712750725868_parse_4962016917482993108\">\n<div class=\"x_1194022403WordSection1\">\n<p class=\"MsoNormal\">Hola,</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Necesito ver un video que me ha pasado una tienda y me aparece este aviso:</p>\n<p class=\"MsoNormal\"><img width=\"1920\" height=\"1080\" style=\"width:20in; height:11.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6838611&amp;ACTION=FILE\"/></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<table class=\"x_1194022403MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6838612&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Cecilia Cano</span></b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Head of Operations &amp; Logistics</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6838613&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6838614&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6838615&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6838616&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">618904584</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">&nbsp;</span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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