#31417 · TICKET PERDIDO BROWNIE CORUÑA
ID interno: 10918000010172355
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/1/26, 16:42
Resuelto
8/1/26, 8:36
Actualizado
10/1/26, 9:31
Asignado
Jan 8, 2026 09:25 AM
Respondido
Jan 8, 2026 09:36 AM
Completado
Jan 10, 2026 10:31 AM
First resp. due
Jan 7, 2026 05:42 PM
Due by
Jan 8, 2026 05:42 PM
Tiempo de resolución
63.9 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Volvemos a abrir un ticket porque necesitamos recuperar un VALE perdido de una clienta.
Los artículos devueltos son los siguientes:
|
W25-0743-007-801
|
GRIS/XS
|
|
W25-0714-021-400
|
ROSA/S
|
Fueron devueltos el 13 de enero de 2025 a las 12:19 y el nº de recibo es el siguiente : T0000000A32000112583
Muchas gracias,
Resolución
Revisión.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6903616373555397694_parse_4623445963800038395\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\nVolvemos a abrir un ticket porque necesitamos recuperar un VALE perdido de una clienta.</div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\n<br/>\n</div>\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLos artículos devueltos son los siguientes:</div>\n<table style=\"width:218pt; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"border-top:1pt solid rgb(142, 169, 219); border-bottom:1pt solid rgb(142, 169, 219); background-color:rgb(217, 225, 242); padding-right:3.5pt; padding-left:3.5pt; vertical-align:bottom; width:106pt; height:15pt\">\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nW25-0743-007-801</div>\n</td>\n<td style=\"border-top:1pt solid rgb(142, 169, 219); border-bottom:1pt solid rgb(142, 169, 219); background-color:rgb(217, 225, 242); padding-right:3.5pt; padding-left:3.5pt; vertical-align:bottom; width:112pt; height:15pt\">\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGRIS/XS</div>\n</td>\n</tr>\n<tr>\n<td style=\"border-bottom:1pt solid rgb(142, 169, 219); padding-right:3.5pt; padding-left:3.5pt; vertical-align:bottom; width:106pt; height:15pt\">\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nW25-0714-021-400</div>\n</td>\n<td style=\"border-bottom:1pt solid rgb(142, 169, 219); padding-right:3.5pt; padding-left:3.5pt; vertical-align:bottom; width:112pt; height:15pt\">\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nROSA/S</div>\n</td>\n</tr>\n</tbody>\n</table>\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nFueron devueltos el 13 de enero de 2025 a las 12:19 y el nº de recibo es el siguiente : T0000000A32000112583</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\nMuchas gracias,</div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\n<br/>\n</div>\n<div class=\"x_875627423elementToProof\" id=\"x_875627423UniqueMessageBody_16\">\n<div class=\"x_875627423elementToProof\" style=\"margin:0px; font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_875627423elementToProof\">\n<br/>\n</div>\n</div>",
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