#31415 · RE: Incidencia cobro 27/12

ID interno: 10918000010172319

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Others

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cierres

Técnico

Eliana Garcia

Departamento

Request Type

Incidencia

Creado

5/1/26, 14:19

Resuelto

9/1/26, 11:22

Actualizado

11/1/26, 11:31

Asignado

Jan 9, 2026 11:58 AM

Respondido

Jan 9, 2026 12:22 PM

Completado

Jan 11, 2026 12:31 PM

First resp. due

Jan 7, 2026 03:19 PM

Due by

Jan 8, 2026 03:19 PM

Tiempo de resolución

93.0 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Hola,

Lo tenemos en cuenta,

Muchas gracias


New_Logo_01_.gif

Marta Diaz
Administration

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.





De: Zielo Pozuelo <zielopozuelo@browniespain.com>
Enviado: domingo, 28 de diciembre de 2025 12:48
Para: Cierres <cierres@browniespain.com>
Cc: Soporte <soporte@browniespain.com>
Asunto: Incidencia cobro 27/12
 
Buenos días, 

Ayer tuvimos un problema a la hora de cobrar a una clienta, ya que quería pagar parte en efectivo y el resto con tarjeta, es el número de ticket (T0000000B31000006796) fue cobrado el día 27/12 a las 14:23. 
Lo que ha pasado es que se le ha cobrado las dos en efectivo y nos ha creado un desajuste de caja ya que ese dinero realmente no fue una venta, después se le cobró correctamente. Por lo que esa venta está registrada en efectivo pero realmente ese efectivo no lo tenemos en caja, y no se entregará a la empresa de loomis el próximo lunes.
La venta de ayer en efectivo fue de 1100,05 según lo registrado pero la realidad fue de 927,35 que será lo que se entregará.

Gracias

Resolución

-
JSON crudo (detalle completo)
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_5112851586448090960_parse_6782291681689120528\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503082682elementToProof\">\nHola,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503082682elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503082682elementToProof\">\nLo tenemos en cuenta,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503082682elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503082682elementToProof\">\nMuchas gracias</div>\n<div id=\"x_503082682appendonsend\"></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_503082682Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<table style=\"width:635px; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6814305&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Marta Diaz</b><br/>\n<span style=\"font-size:8pt\">Administration</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6814306&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6814307&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6814308&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6814309&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n<br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n<hr style=\"width:98%\"/>\n<div id=\"x_503082682divRplyFwdMsg\">\n<div style=\"direction:ltr; font-family:Calibri, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<b>De:</b>&nbsp;Zielo Pozuelo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:zielopozuelo@browniespain.com\">zielopozuelo@browniespain.com</a>&gt;<br/>\n<b>Enviado:</b>&nbsp;domingo, 28 de diciembre de 2025 12:48<br/>\n<b>Para:</b>&nbsp;Cierres &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cierres@browniespain.com\">cierres@browniespain.com</a>&gt;<br/>\n<b>Cc:</b>&nbsp;Soporte &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b>&nbsp;Incidencia cobro 27/12</div>\n<div style=\"direction:ltr\">&nbsp;</div>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días,&nbsp;</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAyer tuvimos un problema a la hora de cobrar a una clienta, ya que quería pagar parte en efectivo y el resto con tarjeta, es el número de ticket (T0000000B31000006796) fue cobrado el día 27/12 a las 14:23.&nbsp;</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLo que ha pasado es que se le ha cobrado las dos en efectivo y nos ha creado un desajuste de caja ya que ese dinero realmente no fue una venta, después se le cobró correctamente. Por lo que esa venta está registrada en efectivo pero realmente ese efectivo no\n lo tenemos en caja, y no se entregará a la empresa de loomis el próximo lunes.</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa venta de ayer en efectivo fue de 1100,05 según lo registrado pero la realidad fue de 927,35 que será lo que se entregará.</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias</div>\n</div>",
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