#31402 · PROBLEMAS CON LIS TPVS EN RAMBLA
ID interno: 10918000010172083
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
4/1/26, 14:14
Resuelto
9/1/26, 8:19
Actualizado
11/1/26, 8:31
Asignado
Jan 8, 2026 11:06 AM
Respondido
Jan 8, 2026 11:19 AM
Completado
Jan 11, 2026 09:31 AM
First resp. due
Jan 7, 2026 08:00 AM
Due by
Jan 8, 2026 08:00 AM
Tiempo de resolución
114.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Desde
el día 30 de diciembre venimos experimentando numerosos problemas con los TPV. Somos conscientes de que ya estáis informados, ya que hemos abierto varios tickets al servicio de soporte detallando la incidencia. Nos habéis comunicado que el asunto se encuentra
en revisión, pero solicitamos, por favor, que con carácter urgente mañana pueda desplazarse un técnico a la tienda para solucionar el problema, si fuera posible.
Nos preocupa que, en pleno periodo de rebajas, esta incidencia vuelva a repetirse, ya que la atención al cliente se ve seriamente ralentizada. En cada transacción, las cajas quedan bloqueadas, no se imprimen los tickets o incluso no se generan los vales con
código de barras necesarios para su posterior escaneo.
Quedamos pendiente de respuesta.
Gracias de antemano,
Un saludo,
Enviado desde
Outlook para iOS
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div><span style=\"font-family:Arial, Arial_MSFontService, Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:11pt; color:rgb(17, 17, 17)\">D</span><span style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">esde\n el día 30 de diciembre venimos experimentando numerosos problemas con los TPV. Somos conscientes de que ya estáis informados, ya que hemos abierto varios tickets al servicio de soporte detallando la incidencia. Nos habéis comunicado que el asunto se encuentra\n en revisión, pero solicitamos, por favor, que con carácter urgente mañana pueda desplazarse un técnico a la tienda para solucionar el problema, si fuera posible.</span></div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNos preocupa que, en pleno periodo de rebajas, esta incidencia vuelva a repetirse, ya que la atención al cliente se ve seriamente ralentizada. En cada transacción, las cajas quedan bloqueadas, no se imprimen los tickets o incluso no se generan los vales con\n código de barras necesarios para su posterior escaneo.</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\nQuedamos pendiente de respuesta.</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\nGracias de antemano,</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\nUn saludo,</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" dir=\"ltr\">\n<br/>\n</div>\n<div id=\"x_1846268746ms-outlook-mobile-body-separator-line\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"ltr\">\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" id=\"x_1846268746ms-outlook-mobile-signature\">\n<span style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">Enviado desde\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">Outlook para iOS</a></span></div>\n</div>",
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