#31383 · RE: PTS NOV/DIC

ID interno: 10918000010137069

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Others

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Palma de Mallorca

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

3/1/26, 9:09

Resuelto

13/1/26, 8:32

Actualizado

15/1/26, 8:33

Asignado

Jan 3, 2026 04:25 PM

Respondido

Jan 13, 2026 09:32 AM

Completado

Jan 15, 2026 09:33 AM

First resp. due

Jan 7, 2026 08:00 AM

Due by

Jan 8, 2026 08:00 AM

Tiempo de resolución

239.4 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenos días,

 

Nos aparece un nuevo albarán pendiente para eliminar de diciembre pero no nos deja hacerlo con el procedimiento habitual, nos da el siguiente error:

*La operación no se pudo completar porque otro usuario bloqueó un registro de la tabla Mov. producto. Vuelva a intentar la actividad.*

Quedamos a la espera para finalizar la operación,

Muchas gracias

 

De: Eliana Garcia <eliana.garcia@browniespain.com>
Enviado el: viernes, 02 de enero de 2026 14:15
Para: Tiendas España <tiendasespana@browniespain.com>; Store Managers <storemanagers@browniespain.com>; Area Manager <areamanager@browniespain.com>
CC: Javier Gonzalez <javier.gonzalez@browniespain.com>; Mareli Homedes <mareli.homedes@browniespain.com>; Maria Bultó <maria.bulto@browniespain.com>; Marc De Mena <marc.mena@browniespain.com>; Miguel Bru <miguel.bru@ext.browniespain.com>
Asunto: PTS NOV/DIC
Importancia: Alta

 

Buenos días, chicas:

Como sabéis, es importante llevar a cabo la limpieza de albaranes en el TPV para mantener el sistema actualizado y evitar incidencias en la gestión de stock. (Solo tiendas España) he actualizado hasta la fecha del 24/12/2025, deberán quedarse limpios antes del 10/01/2026. a excepción de canarias que reciben el genero con 2 semanas de retraso, pero deben revisarlo por si acaso.

Os adjunto un Excel con el listado de tiendas que actualmente tienen albaranes pendientes, así como un vídeo explicativo con el paso a paso para realizar la limpieza correctamente.

Aquí os dejo los pasos a seguir directamente desde el TPV:

🔹 Menú Supervisor
🔹 Operaciones Central
🔹 Recepciones pendientes
🔹 Clic en el albarán que deseas eliminar
🔹 Ficha
🔹 Restos

Por favor, revisad vuestra tienda y aseguraos de completar este proceso cuanto antes. Si tenéis cualquier duda, estoy disponible para ayudaros.

¡Gracias como siempre por vuestra colaboración.

 

 

New_Logo_01_.gif

Eliana Garcia
Retail Project Operations

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 140
www.browniespain.com

 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

 

Resolución

Ticket cerrado
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_337087835630689419_parse_9167894490814714922\">\n<div class=\"x_820591275WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Nos aparece un nuevo albarán pendiente para eliminar de diciembre pero no nos deja hacerlo con el procedimiento habitual, nos da el siguiente error:</span></p>\n<p class=\"x_820591275staticstringcontrol\">*<b>La operación no se pudo completar porque otro usuario bloqueó un registro de la tabla Mov. producto. Vuelva a intentar la actividad.</b>*</p>\n<p class=\"x_820591275staticstringcontrol\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Quedamos a la espera para finalizar la operación,</span></p>\n<p class=\"x_820591275staticstringcontrol\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Eliana Garcia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>&gt;\n<br/>\n<b>Enviado el:</b> viernes, 02 de enero de 2026 14:15<br/>\n<b>Para:</b> Tiendas España &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:tiendasespana@browniespain.com\">tiendasespana@browniespain.com</a>&gt;; Store Managers &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:storemanagers@browniespain.com\">storemanagers@browniespain.com</a>&gt;; Area Manager &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:areamanager@browniespain.com\">areamanager@browniespain.com</a>&gt;<br/>\n<b>CC:</b> Javier Gonzalez &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:javier.gonzalez@browniespain.com\">javier.gonzalez@browniespain.com</a>&gt;; Mareli Homedes &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mareli.homedes@browniespain.com\">mareli.homedes@browniespain.com</a>&gt;; Maria Bultó &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:maria.bulto@browniespain.com\">maria.bulto@browniespain.com</a>&gt;; Marc De Mena &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marc.mena@browniespain.com\">marc.mena@browniespain.com</a>&gt;; Miguel Bru &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:miguel.bru@ext.browniespain.com\">miguel.bru@ext.browniespain.com</a>&gt;<br/>\n<b>Asunto:</b> PTS NOV/DIC<br/>\n<b>Importancia:</b> Alta</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><b><span style=\"color:black\"><img width=\"1238\" height=\"177\" style=\"width:12.8958in; height:1.8437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783023&amp;ACTION=FILE\"/></span></b></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><b><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Buenos días, chicas:</span></b></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Como sabéis, es importante llevar a cabo la\n<b>limpieza&nbsp;de&nbsp;albaranes en el TPV</b>&nbsp;para mantener el sistema actualizado y evitar incidencias en la gestión&nbsp;de&nbsp;stock. (</span><b><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(200, 38, 19)\">Solo tiendas España</span></b><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">)\n he actualizado hasta la fecha del </span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(200, 38, 19)\">24/12/2025</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">, deberán quedarse limpios antes del\n</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(200, 38, 19)\">10/01/2026</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">. a\n</span><u><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(200, 38, 19)\">excepción de canarias que reciben el genero con 2 semanas de retraso, pero deben revisarlo por si acaso</span></u><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Os adjunto un\n<b>Excel con el listado&nbsp;de&nbsp;tiendas</b>&nbsp;que actualmente tienen albaranes pendientes, así como un\n<b>vídeo explicativo</b>&nbsp;con el paso a paso para realizar la limpieza&nbsp;correctamente.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Aquí os&nbsp;dejo los\n<b>pasos a seguir</b>&nbsp;directamente&nbsp;desde el TPV:</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;Menú\n<i>Supervisor</i><br/>\n</span><span style=\"font-size:14pt; font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">\n<i>Operaciones Central</i><br/>\n</span><span style=\"font-size:14pt; font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">\n<i>Recepciones pendientes</i><br/>\n</span><span style=\"font-size:14pt; font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;Clic en el albarán que&nbsp;deseas eliminar<br/>\n</span><span style=\"font-size:14pt; font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">\n<i>Ficha</i><br/>\n</span><span style=\"font-size:14pt; font-family:&quot;Segoe UI Emoji&quot;, sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">\n<i>Restos</i></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Por favor,\n<b>revisad vuestra tienda</b>&nbsp;y aseguraos&nbsp;de&nbsp;completar este proceso cuanto antes. Si tenéis cualquier duda, estoy disponible para ayudaros.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">¡Gracias como siempre por vuestra colaboración.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div id=\"x_820591275Signature\">\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<table class=\"x_820591275MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin-right:0.1pt; margin-bottom:0cm; margin-left:0.1pt; margin-bottom:0.0001pt\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" id=\"x_820591275OWA30ed7e5a-0329-ba19-e4d1-f79862933e2b\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783024&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Eliana Garcia</span></b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Retail Project Operations</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" id=\"x_820591275OWA440fda64-fb76-7712-0f8d-6502352509b0\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783025&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" id=\"x_820591275OWAbe35d555-dfca-3906-3029-68df1cde13f6\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783026&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_820591275OWA6c0ad4be-17e6-5bd9-2c0e-bca87240a0fd\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783027&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_820591275OWA64dd85a0-6317-eacb-aa00-c5984d88c4bd\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783028&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_820591275OWAbaa07a93-5591-c282-3794-46a1cefcdf9e\"><span style=\"color:rgb(61, 61, 63)\">140</span></a><br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_820591275OWA1d2919ef-de61-903c-89be-7b8167ce6355\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">&nbsp;</span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin-bottom:5pt\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n</div>\n</div>",
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