#31383 · RE: PTS NOV/DIC
ID interno: 10918000010137069
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/1/26, 9:09
Resuelto
13/1/26, 8:32
Actualizado
15/1/26, 8:33
Asignado
Jan 3, 2026 04:25 PM
Respondido
Jan 13, 2026 09:32 AM
Completado
Jan 15, 2026 09:33 AM
First resp. due
Jan 7, 2026 08:00 AM
Due by
Jan 8, 2026 08:00 AM
Tiempo de resolución
239.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Nos aparece un nuevo albarán pendiente para eliminar de diciembre pero no nos deja hacerlo con el procedimiento habitual, nos da el siguiente error:
*La operación no se pudo completar porque otro usuario bloqueó un registro de la tabla Mov. producto. Vuelva a intentar la actividad.*
Quedamos a la espera para finalizar la operación,
Muchas gracias
De: Eliana Garcia <eliana.garcia@browniespain.com>
Enviado el: viernes, 02 de enero de 2026 14:15
Para: Tiendas España <tiendasespana@browniespain.com>; Store Managers <storemanagers@browniespain.com>; Area Manager <areamanager@browniespain.com>
CC: Javier Gonzalez <javier.gonzalez@browniespain.com>; Mareli Homedes <mareli.homedes@browniespain.com>; Maria Bultó <maria.bulto@browniespain.com>; Marc De Mena <marc.mena@browniespain.com>; Miguel Bru <miguel.bru@ext.browniespain.com>
Asunto: PTS NOV/DIC
Importancia: Alta
Buenos días, chicas:
Como sabéis, es importante llevar a cabo la limpieza de albaranes en el TPV para mantener el sistema actualizado y evitar incidencias en la gestión de stock. (Solo tiendas España) he actualizado hasta la fecha del 24/12/2025, deberán quedarse limpios antes del 10/01/2026. a excepción de canarias que reciben el genero con 2 semanas de retraso, pero deben revisarlo por si acaso.
Os adjunto un Excel con el listado de tiendas que actualmente tienen albaranes pendientes, así como un vídeo explicativo con el paso a paso para realizar la limpieza correctamente.
Aquí os dejo los pasos a seguir directamente desde el TPV:
🔹 Menú
Supervisor
🔹
Operaciones Central
🔹
Recepciones pendientes
🔹 Clic en el albarán que deseas eliminar
🔹
Ficha
🔹
Restos
Por favor, revisad vuestra tienda y aseguraos de completar este proceso cuanto antes. Si tenéis cualquier duda, estoy disponible para ayudaros.
¡Gracias como siempre por vuestra colaboración.
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_337087835630689419_parse_9167894490814714922\">\n<div class=\"x_820591275WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Nos aparece un nuevo albarán pendiente para eliminar de diciembre pero no nos deja hacerlo con el procedimiento habitual, nos da el siguiente error:</span></p>\n<p class=\"x_820591275staticstringcontrol\">*<b>La operación no se pudo completar porque otro usuario bloqueó un registro de la tabla Mov. producto. Vuelva a intentar la actividad.</b>*</p>\n<p class=\"x_820591275staticstringcontrol\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Quedamos a la espera para finalizar la operación,</span></p>\n<p class=\"x_820591275staticstringcontrol\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>>\n<br/>\n<b>Enviado el:</b> viernes, 02 de enero de 2026 14:15<br/>\n<b>Para:</b> Tiendas España <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:tiendasespana@browniespain.com\">tiendasespana@browniespain.com</a>>; Store Managers <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:storemanagers@browniespain.com\">storemanagers@browniespain.com</a>>; Area Manager <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:areamanager@browniespain.com\">areamanager@browniespain.com</a>><br/>\n<b>CC:</b> Javier Gonzalez <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:javier.gonzalez@browniespain.com\">javier.gonzalez@browniespain.com</a>>; Mareli Homedes <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mareli.homedes@browniespain.com\">mareli.homedes@browniespain.com</a>>; Maria Bultó <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:maria.bulto@browniespain.com\">maria.bulto@browniespain.com</a>>; Marc De Mena <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marc.mena@browniespain.com\">marc.mena@browniespain.com</a>>; Miguel Bru <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:miguel.bru@ext.browniespain.com\">miguel.bru@ext.browniespain.com</a>><br/>\n<b>Asunto:</b> PTS NOV/DIC<br/>\n<b>Importancia:</b> Alta</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><b><span style=\"color:black\"><img width=\"1238\" height=\"177\" style=\"width:12.8958in; height:1.8437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783023&ACTION=FILE\"/></span></b></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><b><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">Buenos días, chicas:</span></b></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">Como sabéis, es importante llevar a cabo la\n<b>limpieza de albaranes en el TPV</b> para mantener el sistema actualizado y evitar incidencias en la gestión de stock. (</span><b><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:rgb(200, 38, 19)\">Solo tiendas España</span></b><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">)\n he actualizado hasta la fecha del </span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:rgb(200, 38, 19)\">24/12/2025</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">, deberán quedarse limpios antes del\n</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:rgb(200, 38, 19)\">10/01/2026</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">. a\n</span><u><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:rgb(200, 38, 19)\">excepción de canarias que reciben el genero con 2 semanas de retraso, pero deben revisarlo por si acaso</span></u><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">Os adjunto un\n<b>Excel con el listado de tiendas</b> que actualmente tienen albaranes pendientes, así como un\n<b>vídeo explicativo</b> con el paso a paso para realizar la limpieza correctamente.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">Aquí os dejo los\n<b>pasos a seguir</b> directamente desde el TPV:</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\"> Menú\n<i>Supervisor</i><br/>\n</span><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">\n<i>Operaciones Central</i><br/>\n</span><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">\n<i>Recepciones pendientes</i><br/>\n</span><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\"> Clic en el albarán que deseas eliminar<br/>\n</span><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">\n<i>Ficha</i><br/>\n</span><span style=\"font-size:14pt; font-family:"Segoe UI Emoji", sans-serif; color:black\">🔹</span><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">\n<i>Restos</i></span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">Por favor,\n<b>revisad vuestra tienda</b> y aseguraos de completar este proceso cuanto antes. Si tenéis cualquier duda, estoy disponible para ayudaros.</span></p>\n</div>\n<div style=\"margin-top:12pt; margin-bottom:12pt\">\n<p class=\"x_820591275elementtoproof\" style=\"background:white\"><span style=\"font-size:14pt; font-family:"Arial", sans-serif; color:black\">¡Gracias como siempre por vuestra colaboración.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div id=\"x_820591275Signature\">\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<table class=\"x_820591275MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin-right:0.1pt; margin-bottom:0cm; margin-left:0.1pt; margin-bottom:0.0001pt\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" id=\"x_820591275OWA30ed7e5a-0329-ba19-e4d1-f79862933e2b\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783024&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Eliana Garcia</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Retail Project Operations</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" id=\"x_820591275OWA440fda64-fb76-7712-0f8d-6502352509b0\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783025&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" id=\"x_820591275OWAbe35d555-dfca-3906-3029-68df1cde13f6\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783026&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_820591275OWA6c0ad4be-17e6-5bd9-2c0e-bca87240a0fd\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783027&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_820591275OWA64dd85a0-6317-eacb-aa00-c5984d88c4bd\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6783028&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_820591275OWAbaa07a93-5591-c282-3794-46a1cefcdf9e\"><span style=\"color:rgb(61, 61, 63)\">140</span></a><br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_820591275OWA1d2919ef-de61-903c-89be-7b8167ce6355\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"> </span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin-bottom:5pt\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n</div>\n</div>\n</div>",
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