#31377 · EXT: RV: BROWNIE LAGASCA - 3867 - M007011

ID interno: 10918000010130327

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Data

Subcategoría

Imports

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Sarah Ramírez Morales

Técnico

Marc De Mena

Departamento

Request Type

Incidencia

Creado

2/1/26, 15:03

Resuelto

2/1/26, 17:09

Actualizado

5/1/26, 9:18

Asignado

Jan 2, 2026 06:09 PM

Respondido

Jan 2, 2026 06:08 PM

Completado

Jan 4, 2026 06:29 PM

First resp. due

Jan 5, 2026 04:03 PM

Due by

Jan 7, 2026 04:03 PM

Tiempo de resolución

2.1 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc De Mena

Descripción

Buenas tardes,

 

¿Nos pueden pasar un teléfono de contacto de la tienda de Lagasca?

 

Nuestros técnicos necesitan contactar para hacer pruebas con los equipos de conteo.

 

Saludos,

 

Imagen que contiene Logotipo

Descripción generada automáticamente

 

Sarah Ramírez
Account Manager
+34 600 930 740

Barcelona, Milán, Paris, Santiago de Chile

tcgroupsolutions.com

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Redactada respuesta
JSON crudo (detalle completo)
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