#31377 · EXT: RV: BROWNIE LAGASCA - 3867 - M007011
ID interno: 10918000010130327
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Data
Subcategoría
Imports
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
2/1/26, 15:03
Resuelto
2/1/26, 17:09
Actualizado
5/1/26, 9:18
Asignado
Jan 2, 2026 06:09 PM
Respondido
Jan 2, 2026 06:08 PM
Completado
Jan 4, 2026 06:29 PM
First resp. due
Jan 5, 2026 04:03 PM
Due by
Jan 7, 2026 04:03 PM
Tiempo de resolución
2.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenas tardes,
¿Nos pueden pasar un teléfono de contacto de la tienda de Lagasca?
Nuestros técnicos necesitan contactar para hacer pruebas con los equipos de conteo.
Saludos,
|
|
Sarah Ramírez |
Barcelona, Milán, Paris, Santiago de Chile |
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8904193316731251470_parse_1407791543455975531\">\n<div class=\"x_271061165WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Nos pueden pasar un teléfono de contacto de la tienda de Lagasca?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nuestros técnicos necesitan contactar para hacer pruebas con los equipos de conteo.</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Sora Light"; color:black\">Saludos,</span><span style=\"font-size:10pt; font-family:"Sora Light"\"></span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:10.5pt; font-family:Archivo; color:black\"> </span></b><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<table class=\"x_271061165MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"520\" style=\"width:390pt; background:white; border-collapse:collapse\">\n<tbody>\n<tr>\n<td width=\"190\" valign=\"top\" style=\"width:142.5pt; padding:3.75pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Sora; color:rgb(36, 36, 36)\"><img width=\"169\" height=\"65\" style=\"width:1.7569in; height:0.6805in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6781499&ACTION=FILE\" alt=\"Imagen que contiene Logotipo\n\nDescripción generada automáticamente\"/></span><span style=\"font-size:12pt\"></span></p>\n</td>\n<td width=\"150\" valign=\"top\" style=\"width:112.5pt; padding:6pt 11.25pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:10pt; font-family:Sora; color:black\"> </span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:10pt; font-family:Sora; color:black\">Sarah Ramírez</span></b><span style=\"font-size:10pt; font-family:Sora; color:rgb(249, 11, 124)\"><br/>\nAccount Manager </span><span style=\"font-family:"Calibri", sans-serif; color:rgb(209, 209, 209)\">+</span><span style=\"font-family:"Calibri", sans-serif; color:rgb(173, 173, 173)\">34 600 930 740</span></p>\n</td>\n<td valign=\"top\" style=\"padding:6pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\" style=\"line-height:15pt\"><span style=\"font-size:10pt; font-family:Sora; color:rgb(146, 146, 156)\">Barcelona, Milán, Paris, Santiago de Chile</span><span style=\"font-size:12pt\"></span></p>\n<p class=\"MsoNormal\" style=\"line-height:15pt\"><span style=\"font-size:12pt; color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.tcgroupsolutions.com/\" title=\"https://www.tcgroupsolutions.com/\"><span style=\"font-size:10pt; font-family:Sora; color:rgb(249, 11, 124)\">tcgroupsolutions.com</span></a></span><span style=\"font-size:10pt; font-family:Sora; color:rgb(146, 146, 156)\"><br/>\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/tcuento_es\"><span style=\"font-size:10pt; font-family:Sora; color:black; text-decoration:none\"><img border=\"0\" width=\"15\" height=\"12\" style=\"width:0.1597in; height:0.125in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6781500&ACTION=FILE\"/></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/tcgroupsolutions/\"><span style=\"font-size:10pt; font-family:Sora; color:black; text-decoration:none\"><img border=\"0\" width=\"15\" height=\"15\" style=\"width:0.1597in; height:0.1597in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6781501&ACTION=FILE\"/></span></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCDk4bCsbABo7Zy2eW-IV-Bw\"><span style=\"font-size:10pt; font-family:Sora; color:black; text-decoration:none\"><img border=\"0\" width=\"16\" height=\"15\" style=\"width:0.1666in; height:0.1527in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6781502&ACTION=FILE\"/></span></a></span><span style=\"font-size:12pt\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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