#31363 · FALLO TPV
ID interno: 10918000010130049
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/1/26, 8:26
Resuelto
23/1/26, 10:45
Actualizado
25/1/26, 11:37
Asignado
Jan 23, 2026 11:40 AM
Respondido
Jan 23, 2026 11:45 AM
Completado
Jan 25, 2026 12:37 PM
First resp. due
Jan 5, 2026 09:26 AM
Due by
Jan 7, 2026 09:26 AM
Tiempo de resolución
506.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
En ECI Santiago volvemos a tener dificultad para usar el TPV, no somos capaces ni de abrir caja y ya se nos ha bloqueado. Los últimos tres días de trabajo funciona con muchísima lentitud y bloqueándose constantemente.
Esperamos pueda solucionarse pronto 😊
Gracias, buen día.
Brownie ECI Santiago
Rúa do Restollal, 50
C.P. 15702 , La Coruña
T. 981 524 593
Resolución
Hola,
Hemos revisado el TPV, para que no os pase el tema de la lentitud porfavor no dejéis abierto el navegador con muchas pestaña ni programas abiertos sin utilizar, solo debéis dejar abierto el programa de venta, los otros programas o el navegador debéis cerrarlo una vez lo hayáis utilizado,.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hemos revisado el TPV, para que no os pase el tema de la lentitud porfavor no dejéis abierto el navegador con muchas pestaña ni programas abiertos sin utilizar, solo debéis dejar abierto el programa de venta, los otros programas o el navegador debéis cerrarlo una vez lo hayáis utilizado,.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div><div><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4511696269799840405_parse_4915653683820949923\">\n<div class=\"x_1698400645WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En ECI Santiago volvemos a tener dificultad para usar el TPV, no somos capaces ni de abrir caja y ya se nos ha bloqueado. Los últimos tres días de trabajo funciona con muchísima lentitud y bloqueándose constantemente.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Esperamos pueda solucionarse pronto <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😊</span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias, buen día.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt\">Brownie ECI Santiago</span></b><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><i><span style=\"\">Rúa do Restollal, 50</span></i><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><i><span style=\"\">C.P. 15702 , La Coruña</span></i></p>\n<p class=\"MsoNormal\"><span style=\"\">T. 981 524 593</span></p>\n<p class=\"MsoNormal\"><u><span style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(5, 99, 193)\">www.browniespain.com</span></a></span></u><span style=\"\"></span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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