#31341 · PROBLEMAS 30/12/25
ID interno: 10918000010097141
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/12/25, 10:00
Resuelto
9/1/26, 13:39
Actualizado
11/1/26, 14:32
Asignado
Jan 2, 2026 03:24 PM
Respondido
—
Completado
Jan 11, 2026 03:32 PM
First resp. due
Jan 2, 2026 11:00 AM
Due by
Jan 5, 2026 11:00 AM
Tiempo de resolución
219.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Bona nit,
Durant el dia d’avui hi ha hagut una sèrie de problemes, ja que el sistema ha anat fallant constantment. El primer de tots és que hi ha hagut un canvi amb un val, en el qual sobraven 6 euros, però quan s’ha imprès el val, sortia sense codi, al contactar amb suport, ens han dit que creéssim una targeta regal per entregar-li i que ho cobréssim amb datàfon extern i després al tancament no ho declaréssim. Aleshores, el primer desquadre serà en datàfon extern en el TPV 2 i una quantitat de 6 euros exactes. (adjuntem foto del val).
El segon problema és que hi ha hagut una transacció la qual s’ha cobrat amb targeta (i comprovat a infinity pay), ha sortit el tiquet, i després ha quedat bloquejada hi ha sortit una cosa molt estranya (adjuntem captura de pantalla), que ja havia passat alguna vegada. Al contactar amb suport ens ho han arreglat i ho han passat per efectiu que tot i sortir-ne 0, se'ns ha desquadrat aquella quantitat exacta. Aleshores hi ha un desquadre d’efectiu de 115,80 euros al TPV 2 el qual no havia d’existir ja que s’havia cobrat inicialmente en targeta.
El tercer problema ha sigut un moment en el qual s’havia passat un val de 39,90 per cobrar una transacció i de cop s’ha bloquejat el sistema. Al bloquejar-se, el val sortia com cobrat, quan realment no ho estava. Hem contactat amb suport i ens han dit que ho passéssim per datàfon extern. Aleshores el tercer desquadre serà de 39,90 euros en datàfon extern en el TPV 3 i adjuntem foto del val el qual s’havia d’utilitzar teòricament a la transacció.
A part d’aquestes dues coses, els TPVs han hanat fallant tota la tarda, quedantse penjats, bloquejantse, tancanse, anant super lent… Hi havia moments que només es podía cobrar per un sol TPV o moments en els que tots els ordinadors no funcionaven i era tot molt cahotic. Moltes gràcies!
Atentament,
Rambla Team ❤
Resolución
Hola lo arreglamos a nivel contable internamente
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2591329826312004414_parse_6438083344235688683\">\n<div class=\"x_1934966181WordSection1\">\n<p class=\"MsoNormal\">Bona nit,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Durant el dia d’avui hi ha hagut una sèrie de problemes, ja que el sistema ha anat fallant constantment. El primer de tots és que hi ha hagut un canvi amb un val, en el qual sobraven 6 euros, però quan s’ha imprès el val, sortia sense codi,\n al contactar amb suport, ens han dit que creéssim una targeta regal per entregar-li i que ho cobréssim amb datàfon extern i després al tancament no ho declaréssim. Aleshores, el primer desquadre serà en datàfon extern en el TPV 2 i una quantitat de 6 euros\n exactes. (adjuntem foto del val).</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El segon problema és que hi ha hagut una transacció la qual s’ha cobrat amb targeta (i comprovat a infinity pay), ha sortit el tiquet, i després ha quedat bloquejada hi ha sortit una cosa molt estranya (adjuntem captura de pantalla), que\n ja havia passat alguna vegada. Al contactar amb suport ens ho han arreglat i ho han passat per efectiu que tot i sortir-ne 0, se'ns ha desquadrat aquella quantitat exacta. Aleshores hi ha un desquadre d’efectiu de 115,80 euros al TPV 2 el qual no havia d’existir\n ja que s’havia cobrat inicialmente en targeta.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El tercer problema ha sigut un moment en el qual s’havia passat un val de 39,90 per cobrar una transacció i de cop s’ha bloquejat el sistema. Al bloquejar-se, el val sortia com cobrat, quan realment no ho estava. Hem contactat amb suport\n i ens han dit que ho passéssim per datàfon extern. Aleshores el tercer desquadre serà de 39,90 euros en datàfon extern en el TPV 3 i adjuntem foto del val el qual s’havia d’utilitzar teòricament a la transacció.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">A part d’aquestes dues coses, els TPVs han hanat fallant tota la tarda, quedantse penjats, bloquejantse, tancanse, anant super lent… Hi havia moments que només es podía cobrar per un sol TPV o moments en els que tots els ordinadors no funcionaven\n i era tot molt cahotic. Moltes gràcies!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Atentament,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Rambla Team <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n❤</span> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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