#31328 · Tiquet no lee
ID interno: 10918000010080297
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/12/25, 18:06
Resuelto
31/12/25, 7:17
Actualizado
2/1/26, 8:28
Asignado
Dec 31, 2025 08:17 AM
Respondido
Dec 31, 2025 08:17 AM
Completado
Jan 2, 2026 08:28 AM
First resp. due
Jan 2, 2026 08:00 AM
Due by
Jan 5, 2026 08:00 AM
Tiempo de resolución
13.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
como hemos hablado or telefono al pasar un tiquet para hacer la devolución no sale el codígo en mayuscula y sale en minicula entonces no me deja hacer la devolución de dicho producto.
Esto es algo que ya se habisado en otra ocación, y seguimos sin una solución, tenemos que ponerlo manual en los TPV para que no sdeje hacer la devoluciones de dichos productos asi pues haciendonos renlentizar nuestro trabajo.
Gracias un cordial saludo.
Resolución
Hola Nervión Plaza,
Para que el texto aparezca en MAYÚSCULAS, es necesario mantener activada la tecla de Bloq Mayús. No se trata de un fallo del sistema; simplemente, al escribir la letra T en mayúscula, el formato se mantendrá correctamente.
Entendemos que la situación pueda resultar agobiante cuando surgen varias incidencias a la vez. Queremos transmitiros que todo el equipo está trabajando y haciendo lo posible para que os encontréis bien y el servicio funcione correctamente.
Os agradecemos que, entre todos, mantengamos un trato cordial y colaborativo. Para nosotros tampoco es una situación agradable, pero creemos que desde el respeto y la comprensión mutua es más fácil avanzar.
Un saludo
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:18.6667px\">Hola Nervión Plaza,</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:18.6667px\">Para que el texto aparezca en </span></span><b><span><span class=\"size\" style=\"font-size:18.6667px\">MAYÚSCULAS</span></span></b><span><span class=\"size\" style=\"font-size:18.6667px\">, es necesario mantener activada la tecla de </span></span><b><span><span class=\"size\" style=\"font-size:18.6667px\">Bloq Mayús</span></span></b><span><span class=\"size\" style=\"font-size:18.6667px\">. No se trata de un fallo del sistema; simplemente, al escribir la letra </span></span><b><span><span class=\"size\" style=\"font-size:18.6667px\">T</span></span></b><span><span class=\"size\" style=\"font-size:18.6667px\"> en mayúscula, el formato se mantendrá correctamente.</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:18.6667px\">Entendemos que la situación pueda resultar agobiante cuando surgen varias incidencias a la vez. Queremos transmitiros que todo el equipo está trabajando y haciendo lo posible para que os encontréis bien y el servicio funcione correctamente.</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:18.6667px\">Os agradecemos que, entre todos, mantengamos un trato cordial y colaborativo. Para nosotros tampoco es una situación agradable, pero creemos que desde el respeto y la comprensión mutua es más fácil avanzar.</span></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p><span><span class=\"size\" style=\"font-size:18.6667px\">Un saludo</span></span><br/></p><div><br/></div></div>",
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