#31327 · VALE CON ERROR
ID interno: 10918000010080279
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/12/25, 17:06
Resuelto
31/12/25, 9:03
Actualizado
2/1/26, 9:28
Asignado
Dec 31, 2025 09:55 AM
Respondido
Dec 31, 2025 10:03 AM
Completado
Jan 2, 2026 10:28 AM
First resp. due
Jan 2, 2026 08:00 AM
Due by
Jan 5, 2026 08:00 AM
Tiempo de resolución
16.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
La clienta hice una devolución de una sudadera de 39,90€ y después una compra de una falda de 29,90€ pero a mirar el valor del vale se mantiene todo el valor en vale porque los TPV’S se mantienen con errores y rayo.
Retirar eses 29,90€ del vale pff
Gracias
Jéssica Sacramento
Enviado do meu iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Revisado.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1198120341251194284_parse_8090796691873631545\">\n<div class=\"x_1073359286WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Buenas tardes,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">La clienta hice una devolución de una sudadera de 39,90€ y después una compra de una falda de 29,90€ pero a mirar el valor del vale se mantiene todo el valor en\n vale porque los TPV’S se mantienen con errores y rayo. </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Retirar eses 29,90€ del vale pff</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Jéssica Sacramento\n</span></p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><img width=\"4284\" height=\"5712\" style=\"width:44.625in; height:59.5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6744199&ACTION=FILE\"/></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\"><br/>\nEnviado do meu iPhone<br/>\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"4284\" height=\"5712\" style=\"width:44.625in; height:59.5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6744200&ACTION=FILE\"/></p>\n</div>\n</div>\n</div>",
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