#31326 · FALLO TPV1 Y TPV1
ID interno: 10918000010080265
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/12/25, 16:23
Resuelto
8/1/26, 8:14
Actualizado
10/1/26, 8:31
Asignado
Jan 8, 2026 09:07 AM
Respondido
Jan 8, 2026 09:14 AM
Completado
Jan 10, 2026 09:31 AM
First resp. due
Dec 31, 2025 05:23 PM
Due by
Jan 2, 2026 05:23 PM
Tiempo de resolución
207.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola buenas tardes, el TPV1 se nos esta bloqueando todo el rato, tarda en la impresión de los tickets, se queda bloqueada la pantalla en blanco y se cierra la sesión todo el rato. En estas fechas no podemos estar cobrando con estas colas de gente así de esta manera, he llamado al numero de teléfono pero me salta el contestador.
En el TPV 2 pasa exactamente lo mismo, y aparte no conecta con el datafono al momento del cobro.
Espero una respuesta,
Gracias
Puerto Venecia
Brownie Spain
Resolución
-
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"name": "Miguel Bru",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_116114765444754321_parse_1820774916240812122\">\n<div class=\"x_164290019WordSection1\">\n<p class=\"MsoNormal\">Hola buenas tardes, el TPV1 se nos esta bloqueando todo el rato, tarda en la impresión de los tickets, se queda bloqueada la pantalla en blanco y se cierra la sesión todo el rato. En estas fechas no podemos estar cobrando con estas colas\n de gente así de esta manera, he llamado al numero de teléfono pero me salta el contestador.</p>\n<p class=\"MsoNormal\">En el TPV 2 pasa exactamente lo mismo, y aparte no conecta con el datafono al momento del cobro.</p>\n<p class=\"MsoNormal\">Espero una respuesta, </p>\n<p class=\"MsoNormal\">Gracias </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:14pt; color:rgb(47, 84, 150)\">Puerto Venecia</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:14pt; color:rgb(47, 84, 150)\">Brownie Spain</span></b></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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