#31312 · PTS NO CARGADOS
ID interno: 10918000010080021
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/12/25, 11:05
Resuelto
30/12/25, 13:50
Actualizado
1/1/26, 14:27
Asignado
Dec 30, 2025 02:47 PM
Respondido
Dec 30, 2025 02:50 PM
Completado
Jan 1, 2026 03:27 PM
First resp. due
Dec 31, 2025 12:05 PM
Due by
Jan 2, 2026 12:05 PM
Tiempo de resolución
2.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
la mercancía que nos debió de llegar el viernes y nos ha llegado hoy con envío expres de GLS los PTS no están cargados.
Serían los siguientes:
-
000005406500001
-
000005406500002
-
000005406500003
-
000005406500004
-
000005413600001
-
000005425500001
-
000005425500002
Un saludo gracias.
Resolución
Buenas tardes,
La mercancía estaba cargada desde el día 24/12 tanto en Zebra como en el TPV. Por favor, revisadlo bien y realizad la validación desde el TPV.
Os pedimos estar atentas con estas cosas, ya que la única diferencia en estas cajas cargadas por logística es que comenzaban con 05… y no con 014…. la pegatina que estabais leyendo seria a incorrecta.
debe ser como la de la imagen
Adjunto imágenes donde se refleja que si lo teníais cargado:
Muchas gracias.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:24px\">Buenas tardes, </span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">La mercancía estaba cargada desde el día 24/12 tanto en Zebra como en el TPV. Por favor, revisadlo bien y realizad la validación desde el TPV.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">Os pedimos estar atentas con estas cosas, ya que la única diferencia en estas cajas cargadas por logística es que comenzaban con </span><b><span class=\"size\" style=\"font-size:24px\">05…</span></b><span class=\"size\" style=\"font-size:24px\"> y no con </span><b><span class=\"size\" style=\"font-size:24px\">014…</span></b><span class=\"size\" style=\"font-size:24px\">. la pegatina que estabais leyendo seria a incorrecta.</span><br/></p><div><span class=\"size\" style=\"font-size:24px\">debe ser como la de la imagen</span><br/></div><div><span class=\"size\" style=\"font-size:24px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6760005&ACTION=FILE\" orig_width=\"531\" orig_height=\"370\" width=\"400\" height=\"278\"/></span><br/></div><div><span class=\"size\" style=\"font-size:24px\">Adjunto imágenes donde se refleja que si lo teníais cargado:</span><br/></div><div><span class=\"size\" style=\"font-size:24px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6760006&ACTION=FILE\" orig_width=\"1715\" orig_height=\"434\" width=\"812\" height=\"205\"/></span><br/></div><div><span class=\"size\" style=\"font-size:24px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6760007&ACTION=FILE\" orig_width=\"1535\" orig_height=\"224\" width=\"854\" height=\"123\"/></span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><p><span class=\"size\" style=\"font-size:24px\">Muchas gracias.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><div><br/></div></div>",
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