#31301 · RESULTADO INVENTARIO ECI VITORIA 30.12.25
ID interno: 10918000010071293
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
30/12/25, 8:40
Resuelto
—
Actualizado
30/12/25, 14:07
Asignado
—
Respondido
Dec 30, 2025 03:07 PM
Completado
—
First resp. due
Dec 31, 2025 09:40 AM
Due by
Jan 2, 2026 09:40 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Necesitamos que nos aproveis el inventarios de hoy.
Hemos tenido 139 positivos y 12 negativos.
Parte de los positivos son de dos albaranes de la mercancía de ayer.
Se trata de estos dos PT
Los números de matricula que pertenecen a estos PT me siguen apareciendo en la cebra, sin embargo creo que se han validado correctamente:
Lo podéis revisar?
Gracias,
Leire
Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola leire<br/></div><div><br/></div><div>Esta validado el inventario, hemos corregido las diferencias.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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